ゲゲストI lied up facing the left front desk to request roon-cleaning, because my room is till in a mess at 16:30 of 29th Sept when I returned the hotel. After people finished check-in in front of and I finished describing my request, the ridiculous lady asked me to keep waiting till she finish checking-in with people after me........who can explain this? I believe this is absolutely descrimination, my question is how come her arrogance?
ゲゲストThis was our 2nd year of attending Dark Harbor. We had a larger room this year with a harbor view. The negative things were the amenities. Last year there were no amenities whatsoever and bed bugs. I contacted the management team and let them know what had happened. I was assured that we would be compensated for the problem. Not only were we not compensated but we actually paid more for our room.
We are not new to the Halloween 🎃 event. We attended the Shipwreck events the first 10 years it was open with our kids and friends.
I am very disappointed that you misrepresented your care of returning passengers.
Other than that we are looking forward to next year.
MMaya_liliWe liked the laundry self-service so much after traveling through different areas in LA for around 10 days. The food for breakfast and daily tea time (happy hours at around 5-7pm) were so tasty. We have to say it is deeply appreciated with a microwave and the whole set of tableware in the room.
HHannHonestly for the price this place was great! It’s right next to the beach and close to many great restaurants. The room was clean and newly updated. A lot of people complained about parking on this site but we had no issue getting a spot.
Jjazminne mae amor valdehuezahotel location is good, the room is clean.
my stay in the hotel is enjoyable and the staff is super friendly and accommodating
I stay would be more pleasant if California hotels include disposable slippers in their amenities.
I like it there