投稿日:2023年12月5日
O.N.A
The Westin, Cape Town, is an old hotel, but it continues to maintain its presence, quality, and some high standard in Cape Town. We stayed here for 8 days, during a friend's 60th birthday celebration event in Cape Town.
We occupied an executive room and were also given access to the executive club on the 19th floor. The room was very nice, with good linen, bed of high standard. That said, we had to lodge a complaint on the hurried nature of how our room was cleaned on our second day of stay. The bed was not made properly, the carpet floor wasn't clean, and the bathroom was half cleaned. It's not good for a 5-star hotel. After complaining, the housekeeper made amends, and the cleaning standard was raised to the highest standard for the duration of our stay.
We also ordered food from room service and half of what we ordered were not brought - they gave us something else, but after waiting for 45 mins for the original order to be brought to us we reluctabtly accepted the wrong order, ate the food and then lodged our complaints later.
The breakfast buffet was alright, but there weren't great selections of cold meats in the cold meat section. They really need to improve on this.
Lastly, the overall service delivery by some of the staff really need serious improvement. Some of the staff in the restaurant are way too loud when talking to each other, and some of them even give out bad unwelcoming and nonchalant attitude/vibe to their customers. It is like they feel that they're doing us, their clients, a favour by serving us. Not good enough for a hotel of this standard, abd some of those staff need to be retrained.
Overall, we enjoyed our stay at The Westin and we will definitely come back there when next we visit Cape Town.
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最低料金(1泊):€371
投稿日:2025年11月6日|クラシックキングルーム
bibrewdog先日プルマン ケープタウンに宿泊しましたが、全体的にとても快適でした。ホテル自体はモダンで手入れが行き届いており、市内中心部という便利な場所に位置しています。ラウンジエリアは特に素晴らしく、スタイリッシュで快適な空間に加え、南アフリカの素晴らしいワインを豊富に取り揃えています。街を散策した長い一日の終わりに、ゆったりとくつろぐのに最適な場所です。
フロントデスクとレセプションのスタッフは、滞在中ずっと親切で丁寧、そして効率的でした。しかし、この高いサービス水準はレストランには必ずしも当てはまりません。レストランのサービスは一貫性がなく、素晴らしいスタッフもいれば、やや無関心なスタッフもいました。
朝食は最も期待外れでした。ホテル全体の水準と比べると、ごく普通で品揃えも限られています。機能的ではありますが、印象に残るものではありません。
良い点としては、ケープタウン中心部では大きな利点である無料駐車場が利用できることです。ただし、バレーパーキングサービスがない点は注意が必要です。
全体的に見て、プルマン ケープタウンは快適で上質な滞在を提供し、フロントデスクのホスピタリティは素晴らしく、エレガントなラウンジと上質なワインが揃っていますが、朝食には同じような洗練さを期待しないでください。
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最低料金(1泊):€121
投稿日:2026年2月4日
ゲスト
I stayed here for one night as I was transiting Cape Town with a flight the following morning. The check-in experience was pretty quick and seamless, as my booking was pre-paid.
I stayed here being fully aware of the carbon-neutral moto. The hotel appeared clean and tidy. The free shuttle from the airport was trouble-free. The directions to the pick-up was simple to follow. The pick-up was on time, and it was a very short ride to the hotel - literally a matter of minutes.
The room I was allocated - 233 - was spacious and clean. However, I was surprised by the bizarre layout, especially with the way the shower and bedroom is almost open plan - only a screen separate the two areas. The toilet is separated by a door, though. Other than that, I had no major issues with the room. The bed was large and comfortable, my sleep was not disturbed and it was generally a positive short stay. The shower worked fine, it took a little getting use to the water-saving feature in the sink tap. The toilet flush may have a malfunction, because it would stay stuck when pressed, and required tapping for the button to return from a pressed state.
I felt safe during my stay, and was reassured by the security procedures in place when booking an Uber - drivers are asked to scan their driving licence at the gate when entering the grounds. The drive to the V&A Waterfront was about 25-30 minutes.
I had a late lunch at the hotel restaurant - Nuovo. The menu was okay, but not spectacular. I visited the restaurant when it was relatively quiet with diners. However, I found staff were not particularly attentive. It took a while before someone approached me and provided a menu. The vegan burger I order was nice, even if it looked a bit dry. It was the only chargeable thing I incurred, which I put on the room (250 ZAR to pay on check-out).
The breakfast is a decent buffet of hot and cold food, plus live omelette bar. There’s also pancake making facilities, automatic coffee machines and more.
On check-out, to my surprise, I was informed of bills totally 600 ZAR. I explained that I only had one meal at 250 ZAR, which the reception staff accepted. However, a few days later, I received emails claiming that I had an unpaid bill for 350 ZAR, which I had to explain again in my response (I did not receive further contact after that). I think this was a case of staff incorrectly reading a room number when processing, or a guest deliberately giving the wrong room number.
I caught the shuttle back to the airport after checking out, again trouble-free. All-in-all, a very good airport hotel, and one I could easily recommend to others.
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最低料金(1泊):€138
Guest User
とても清掃が綺麗でよかったです。大型バスを止めることができないホテルなので、友人たち24人で行ったのですが、小型のバスを二台利用しなければいけず、バラバラに旅行になってしまいました。世界のヒルトンから比べると少し小汚い感じもしますが、悪くはないです。朝食は品数が少なくて、ご飯もないので、かなり日本人利用客には向いていないかもしれません。
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最低料金(1泊):€74
投稿日:2024年3月17日
ゲスト
私たちはここ数年間ここに滞在していますが、残念ながらこのホテルは宿泊客との個人的なつながりを失ってしまったと言わざるを得ません。私たちはリピーターというよりはむしろ他人のように感じましたし、ホテル側は完全にビジネス対応でした。残念ながら、私たちはここで素晴らしい思い出をたくさん持っていますが、新しいスタッフはどうやってつながりを持てばいいのかわからないので、そのせいでその思い出は曇ってしまいました。
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最低料金(1泊):€41
投稿日:2024年2月24日
Julian Peens
このベッド アンド ブレックファーストは、サイモンの町とその海岸線を訪れるのに理想的な場所にありますが、ベッド アンド ブレックファーストの実際の設定は大きな失望です。
私たちは到着し、部屋が準備ができていないことを知りました。一度それがまだ不整頓に見えた場所だったら、お風呂にバケツがあり、家具は元の場所にうまく返されず、無料のアイテムが使用されているようでした。
2日目の夜、一般的な負荷が落ちましたが、予防策が取られていないようで、充電可能な光を見つけるために3段の階段を上るために携帯電話のライトを使用しなければなりませんでした。(明らかにそのような場合) バッテリーがなかったので役に立たなかった. 南アフリカの市民として、私たちは電力の不確実性を十分に理解していますが、この宿泊施設のコストと通常の顧客のために、私たちは本当により多くの場所があると期待していました.
到着時に受け取ったウェルカムシートの詳細と比較して、敷地内のスタッフの利便性のために食事の時間を調整しました。私たちがそこにいた3日間、場所全体が現場に明らかなマネージャーがいないサポートスタッフによって運営されているようでした(私たちは週末に滞在しました、そして私はそれがプライムタイムであると仮定します)
建物の前には4台ほどの駐車スポーツがありますが、彼らは彼らの可能性に慣れておらず、私たちはしばしば少し離れた場所に駐車しなければなりませんでした。
全体的に場所が主な肯定的でした。価格を考えると、私たちはより良い設備を望んでいたでしょう、そして説明が私たちを信じさせるように、プロパティにプールがないため、この宿泊施設のプロフィールを修正できることを願っています。
幸いなことに、サイモンの町の魅力とビーチは、この価格でこの場所にいると仮定する場所の細部と贅沢への注意の欠如を補いました.
3/10おそらく二度とそこに行かないでしょう。
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最低料金(1泊):€59
投稿日:2025年10月25日
ゲスト
Stayed twice with the hotel. I liked that everything I needed was within walking distance.
Both rooms were spacious enough with kitchen and everything you might need during your stay.
Despite some flaws the stay was good value.
First room on the first floor was okay, clean and quiet BUT the door to the bathroom provides coverage from the eyes and NO coverage from the sounds or smells. Also no ventilation in there. We had windows open in the evening and smelled smoke from the outside.
The second time around we got bigger room with beautiful view on the signal hill and neighbouring houses. The only drawback were the little tiny curly black hairs ON THE WALLS and the ceiling of the bathroom hahaha the helping stuff must had not seen it when cleaning. Mind you our hair isn’t black nor curly.
Still it was a reasonably good stay.
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最低料金(1泊):€66
投稿日:2025年7月11日
Jason2023
Pros
Great location - a short drive to the waterfront and close to Table Mountain, Lions Head and the Botanical Garden where Uber will get you there quickly and for a good price.
Staff were very good
Breakfast was cooked very well and with good quality ingredients and a varied selection. It would be better if they had soft bread rather than the heavier one provided (althouh this could be a more European variety i havent come across before).
The room was homely, as is the whole building (a bit of a British Grade 2 listed building kind of feel).
Nice views over capetown in some rooms and a mountain view from the back.
Room has heating and air con for all seasons.
Cons
As mentioned in a previous review, the room is quite dusty so if you are messing around with plugs behind the bed or tv, it's a challenge not to breathe in the dust.
I think this could be a SA thing rather than the hotel itself but they only provide 1.5l of water which for a week is not enough, even for a solo traveller. You have to pay for any more. I have never come across this in 25 years of travel across 35 countries but again, i know there is a water issue in SA sometimes and I believe the tap water is drinkable (although I wouldn't attempt this as a tourist).
Bathroom towels not replaced - just left to dry which doesn't work particularly well in winter.
The photo of the hotel being near blue water is a little deceptive - obviously it is not near a beach and they don't suggest so but the body of water across the road is a water storage facility (currently empty) so don't expect tropical views. Having said that, if you get a city view room, the sunrise is right in front of you and a perfect time lapse opportunity as the scenery changes dramatically during the sunrise. Stunning experience.
Overall, I would stay again and recommend the hotel which is in a quiet location.
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最低料金(1泊):€93
投稿日:2025年1月7日
Zeeinchina
素晴らしい場所。素晴らしいアメニティ。キャナルウォークの真向かいの素晴らしいロケーション。 ACで行うことができます。キーを集めるためにクリスタルタワーに行く必要はありません。 Wifiパスワードはチェックイン時にゲストに提供する必要があります
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最低料金(1泊):€55
投稿日:2026年2月4日
ゲスト
Локация и общие зоны - отличные, но в плане удобств койко - место лишено своей розетки/ вентилятора / света очень жарко и много комаров. За такую цену в Индии шикарные хостелы с кондеем
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最低料金(1泊):€12