Palm Tree Genlex Condo

The area is very nice for a walk. On the left are shopping malls, shops and local zone. On the right are convenience store, Church, other hotels such as Marriott, Belmont, Footbridge to Terminal 3 and elevated streets. Very convenient and clean to walk to Terminal 3 because we walk inside the new and modern footbridge. Got an apartment on the 2nd floor and can see the front entrance. The room is large and has a kitchen with microwave and kettle. No washing machine and no toiletries but no problem as I brought my own. Comfortable clean bed. Wish that they would add the underpad in case any guest causes any mark or a woman has her period. Now they only place a bed sheet directly over the mattress. Reception and Security staff are very welcoming and polite to everyone who came. We waited in the main Reception until the Host came around 2:20pm and led us to the Cluster we stayed. At the 2nd Reception, we registered and the Host led us to our room. When checking out, we returned the key into the mail box of our room. The condo is quite luxury. Room has old furnitures but shower room is new. Compared with rooms of the same price range, this is a great place to stay. Thank you so much for the help from the 2 ladies at Reception so that I could receive my parcel I bought online.

When I got to the guardhouse, I mentioned my name and the address which was published in Trip.com and then guard is telling me the there is no record of my name on the list of people checking in on that day, so I called the caretaker and she was rude to me. So I told her what happened and she was raising her voice to me while saying that she already did the paperwork. And then when I was talking, she doesn't even let me finish my sentence and just keep on saying that just wait just wait. I wanted to ask her if should I wait cuz there are different clusters and 2 guard house. It was just so annoying. Also, when I tried to watch tv, there was no signal and even though they have a remote with netflix button it's not even working. Idk, I didn't bother to ask for their help anymore

這旅館很靠近機場，而且房價也不貴，晚上11點多的飛機，適合休息及待機的選擇，但洗手間有小蟑螂，衛生有待加強

When I arrived at the condo the person in charge cannot find my bookings and keep on asking the unit number as I thought they are the one who will know it as they have the system. I hope it will not happened again next time or for the next traveler

All is perfect i choose this always everytime i go back to philippines.

I have booked the same room for the start and end of the trip, here at trip.com. But, I got different rooms. The first room was okay, handling also. But the last one, this one, Room 9c, I think cluster B, with sight to the Maut Highway Station. It was so loud that I couldn't sleep. The echo from the other opposite house makes this a horror place. Motorcycle without exhaust, Ambulance, Police, stop and go, it was terrible. Inside the Room, no Hot shower. The Refrigerator was off and old cheese inside. In the cabinets old stuff. Disgusting. I waited more than an hour for someone to come so that I could go into the room. For travelers where every hour was important or after a long trip, that's a no-go.. At all, never again in Cluster B.

Overall,our stay was pleasant. Our only concern was 1 or 2 small cockroaches in the room when we first entered it.