The hotel is very clean, comfortable and well-kept. The front desk clerk was warm and welcoming; she checked us in quickly. The room was extremely quiet and very comfortable; the bed was especially comfortable ensuring a good night’s sleep. We enjoyed the popcorn in the lobby as a late night snack. The Bistro was open late for food, as well. Tom, the morning clerk, was also friendly and efficient. Thank you.
Not going to lie. After reading the reviews, I was a little leery about staying there. But, the place was awesome, ALL the staff was beyond pleasant and happy to see you. Parked in the parking garage, which is attached, was able to walk the sky walk to the Peoria Civic Center. Hotel was very clean, rooms were great. The only con really was the Bar/Bistro area. After the concert, which got done pretty early, we headed back to the hotel. Thought it would be nice to have a drink at the hotel bar and chat before heading up. All the lights were on but no one seemed to appear to wait on us. Stood there for a while, went across the street to Hoops to get a drink. They were packed to say the least so we took our drinks back across the street and finished in the hotel lobby. Someone appeared at the bar at the hotel then, only to close it out for the night. My thoughts were that they lost a lot of money by no one being there to wait on us. Just my opinion. All in all, we loved the hotel, the location, the rooms, the staff and will definitely stay there again.
We stayed here for 5 nights in August 2024. The hotel is well located near good highways, restaurants and a shopping center in what seemed a safe area. The physical facility is very nice with a sofa, table, and chairs: clean with good amenities like an indoor pool with a whirlpool, and a workout room' neither of which we used. The bed and pillows were comfortable. The suites have lots of space; it was clean and had everything one would expect. One highlight was a good shower with good water flow. Negatives were I could never get the safe open (requests for fixing were unsuccessful) and the magnetic key which loses its use easily. The light on the phone blinked most of the time, and no one could remedy this. The room was quiet, but the facility seemed to have few clients. They had the broadest range of foods available I've seen although many were not all that healthy. I admit I am not a fan of the free breakfasts that many hotels have. A high quality coffee and juice would resonate with me. Check in and out was efficient, and all the workers were friendly.
I stayed at the Hampton Inn with my family on July 27. In our hurry to continue our journey, my wife accidentally left her wedding ring and diamond ring in the room. The housekeeping staff was incredibly honest and returned the rings to the front desk. The front desk staff promptly and securely mailed the rings back to our home in Canada. This is the warmest and most comfortable hotel I’ve ever stayed at. The enthusiastic service and the integrity of the staff are truly commendable. We will definitely stay at this hotel again in the future! We are extremely grateful.
ゲゲストThis hotel needs two separate ratings. The first one is for the staff. Every staff person I talked to was genuinely nice, helpful, and friendly. The staff is WONDERFUL. Five stars for the staff. The pantry in the lobby is nice and quite affordable. I used it a lot and appreciate that the pricing for items was fair. I didn't use the lending library of kitchen appliances but it looked like it had a lot of decent items that would be helpful for someone staying long-term. The rooms on the other hand are one star rooms right now. The bed and mattress are the absolute worst I've ever slept on, without a doubt. I am not exaggerating when I tell you that I had back and neck problems the entire time I stayed here and for several days after. The mattresses are so incredibly old and worn out that they are sunken-in and offer absolutely no support. The rest of the room was decent and I had no complaints, but the mattresses are so bad that it ruins the entire experience. We ended up staying in Peoria longer than we had the room reserved, but decided not to extend our stay at this hotel simply because we couldn't sleep on the beds any longer. The staff tell me the hotel will be renovated this spring and I'm really glad to hear that. Once the renovations are done, I would gladly stay here again.