トキシティスホテル

I just can’t understand why this hotel is rated so highly by other guests. It needs an urgent overhaul. I guess if you can get a cheap deal then it’s okay but otherwise there are much better places to stay. Some good things: The food is decent, all inclusive drinks weren’t bad. The bedrooms are clean with a free safe and air con. Shower room also modern and functional. There are water slides for kids. Enough sun beds. Staff are pleasant. But the negatives probably outweigh the positives. The whole hotel is down at heel and public areas are depressing.. The reception area is shabby and uninviting, dead plants outside. Restaurant is like a works canteen. The toilets by the pool bar are acceptable but the only others are down outside steps into a smelly dungeon like area. There are showers down there but I can’t believe anyone would want to use them. Our room was tiny with absolutely no storage. Very uncomfortable beds. A few wire hangers!! The shower room was so small that if someone opened the door when you were on the loo they’d have knocked you out. Minuscule balcony you wouldn’t want to sit out on. No carpet and bare walls on corridors make it very noisy when people move around. No bar inside the hotel building - if you want a drink in the evening you have to schlepp all the way to the far side of the pool. As many others have said there are steps up to the bar with no hand rail (why not just fit one?!) and while we were there we saw two people trip and fall. There is a ramp round the back of the bar but it’s not obvious and there’s still a drop off at the side which isn’t that visible at night. There is only ever one staff member on so they are reluctant to give you a proper glass. I understood that glass can’t be allowed round the pool but little disposable cups really are horrible from any point of view. No entertainment unless you count the noise from the pub singer in a neighbouring bar! The hotel location isn’t attractive, but not far to walk to the pretty beach area and boardwalk.

Great small hotel, with friendly staff especially Dinos & Domitris who kept us entertained & sorted out anything we requested, food is lovely with plenty of choice, the Asian night especially was amazing (better than our Chinese takeaway back home!)

Staff make the experience at this hotel.Reservations lady changed our room, bar staff friendly & efficent, restaurant servers (moullers?) & maitre de (diametri) were both excellent. Salads & meat choice amazing, plenty to eat & variety. Housekeeping very good. Beds too hard for my liking. Room 402 great views & size.

Have to say the staff here are amazing and nothing is too much trouble. As a group of 8 friends we booked 3 standard rooms. We realised when we got here the standard rooms are made for a couple with a small child not 3 grown women! This was our error, but reception were amazing and found us larger rooms. The waiting on and bar staff couldn't do enough, led by Dimitri the restaurant is run so smoothly and christoff (sorry not pronounced or spelled correctly, dark hair in a man bun) bent over backwards to meet any request we had. Plus the cocktail list was the largest I have seen for all inclusive! The food was delicious and piping hot no matter what time you went. Would definitely recommend for groups.

Dimitri was extremely attentive and made the visit an enjoyable experience. God food, friendly, helpful staff. Reception helped us with a more comfortable room. Good location not too far from the beach with a bus stop very close by. Clean pool.

Honestly one of the worst hotels I've ever been to.. It's a decent small hotel with some good facilities in. The disappointing fact is that people in the hotel and especially restaurant and bar staff were repeatedly asking me and my friends when would we be available to go out with them. Bar and restaurant staff would come and drink with us most nights and were flirting with us. The barman was serving us some kind of his own made cocktails.. and as I said they constantly asked us to go out with them. They made us feel very uncomfortable during our stay and every time we were by the pool I could see them stare.. We showed them that we really were unavailable for any kind of encounters but they didn't seem to respect that.This was one of the worst vacation I had, and because respecting privacy is important I wanted to share this in public.. ps. The hotel will also receive a personal complaint from me!!