ベロ・オリゾンテのペット可ホテル

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

ファサノチェーンを象徴する独特のスタイルを持つベロオリゾンテのホテルファサノは、洗練されたおもてなしの灯台である街のエレガントな雰囲気の中に座っています。フレンドリーで魅力的なスタッフが手厚く迎えてくれたレセプションは、時折ドイツ語を話すのが楽しいものです。スタッフの多様性はさわやかな光景であり、ホテルの魅力を増しています。数多くのタトゥーで飾られた受付係の存在は特にクールなタッチでした。コンシェルジュサービスは非常に勤勉で献身的で、ゲストの満足に対するホテルのコミットメントの証です。彼らは私たちに無料のコンサートチケットを提供し、音楽でいっぱいの素晴らしい夜を楽しむことができました。その卓越性で知られるレストランは、印象的な効率で運営されています。ウェイターは警戒心があり、優れたサービスを提供していますが、複数のレストランマネージャー、またはシェフのサービスが時折流れを妨げます。料理は称賛に値しますが、朝食サービスは特に遅いです。客室は清潔で広としており、快適なリトリートを提供しています。しかし、カミソリの欠如と一貫性のない石鹸の補充は、マイナーな不便でした。これらの小さな欠陥にもかかわらず、ホテルは壮大で印象的な施設のままです。私たちの滞在は美しく安らかで、ファサーノの経験の高水準の証でした。

We stayed for almost ten long days in this hotel, where beds are uncomfortable and the elevators are always packed. The front desk staff is rude and will show you an attitude anytime you stop by to ask for help. During the checkout, they tried to charge us for breakfast on a day that we were actually in another city in Brazil. I had to show them the boarding passes to prove that we could not eat in the hotel because we were not in Belo Horizonte that day. They have a huge conference center that is always booked. Good luck trying to get a cab in front of the hotel. You will have to find space between the buses parked in front of the front entrance. Additionally, this hotel is on a hectic road, and the windows are not noise-canceling. Therefore, the rooms are very noisy. There is a Japanese restaurant on the premise where the service is equally lame, and the food sucks. We did not pass the appetizer because the waiter brought us the wrong beer and refused to take it back, and the tempura was disgusting. The manager is too lazy to fix that mess because they get enough money with the conferences. We are not coming back for sure!!

受付の同情はそうではありません!私はいつもビビスを選びますので、ビビスモードが頻繁に存在するビビス周辺!彼らは恐れることなく選択することができます、ビビネットは失望しません!リングの位置も追加ポイントです, サヴァシに近いと最高のポイント.

Great view and cozy room. Gorgeous food quality. The pool are very clean and organized. The room service was exceptional, very respectful and helpful. In fact the best hotel experience I ever had. I Would definitely come back again.

Avoid this hotel. Plates for diner and breakfast are not always clean. Room not really confortable or clean. Very noisy as walls are quite thin. Nobody speak English. Impossible to have my invoice…. One waitress was very angry as I could not understand her.. Hôtel to avoid…

ホテルは素晴らしいですが、このホテルはインターネットを実行していません。日曜日には2つの電気が動作していません。さらに、今日のイベントのために...

私はビジネス旅行であり、私の最も近い約束だったので、このホテルを選びましたが、それは「孤立」で中心部に近づいていませんでした。 子はきれいですが、生の匂いが異なり、蓋も素晴らしく、空気もとても良いですが、白い壁には荷物バッグの跡があります。これは部屋にとっては正しいと思います。 彼は黒く、高層ビルの時、音がなくて、冷蔵庫がうまく動いて、とても役に立ちます。 私は朝食を楽しみにしています、基本的にパンがあり、果物や果物の選択肢はほとんどありません。 私は鉱山パンに苦しんでいましたが、寒かったです。 Bi、それは私にとって有効です、それは日であり、ビジネス旅行でもあるからです。

TRAVESSEIROS MACIOS, QUARTO MUITO LIMPO E BEM CONSERVADO, RECECPCIOJISTAS LUCAS, THIAGO, TIAGO E ITALO MUITO EDUCADOS E ATENCIOSOS, PRECO ACESSIVEL E FACIL NEGOCIAÇÃO, OTIMA LOCALIZAÇÃO NO CENTRO DA CIDADE E PROXIMO AO DIAMOND SHOPPING

This place is nice, the staff was friendly and were willing to help me. They allowed me to stay in the waiting room while I waited for my room . The place felt safe and I was comfortable walking around