Since we had stayed here before, we knew what to ask for: a room with a king-size bed on the third floor. However, we were told that the hotel was sold out and we were given a room on the second floor with two double beds overlooking the parking lot. We thought that was strange, since the parking lot wasn't close to full, but the answer appeared at 10:00 p.m.: three buses full of high school kids from California. They were bouncing off the walls until midnight. When I tried to call the front desk to see if they could calm down, I learned that the phone wasn't working. I reported the problem to the desk when I walked down, but the phone was never fixed. The next morning, the breakfast room looked like a tornado had blown through. (They stayed two nights.) The hotel is constructed such that lower floor rooms can hear ever footfall and other noise in the room above--ugh. We stayed three nights and had housekeeping once, although key items were not replenished. My wife had to make two trips to the front desk before she could find someone to get the necessary items (recall no working phone). Sleep was not in the cards, as the mattress turned out to be rather uncomfortable.