Good location, amazing terrace, charming concierge. Outdated rooms and floor, massage service a joke, bugs on my towel, outdated bathroom. I recommend the receptionists to intern at an actual 5* to better relate to the needs of visitors expecting a service. Had no clue on what was complementary or charged. Why is this a 5* hotel?????
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Verified traveler
2021年8月15日
- Great hotel in the middle of Prague, 10min walk from the train station and 200m from the powder tower - super central
- the garden is fantastic, we enjoyed plenty of breakfast and dinners there, quite and tranquil
- rooms were spacious and service great
- definitely book again if we go to Prague
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Verified traveler
2021年5月12日
Hotel is one of the best I stayed in Pargue, and I frequently travel there.
The main complain I have is the bed; the mattress is not good and the pillows are so soft and does not support the neck and head as they should so one can kiss a good night sleep goodbye...!
One more comment; I stayed in the Executive Suite and had to pay for parking!!
I don't know why the Czeck people do it right all the way till the end then screw it up!
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Stephen
2024年2月9日
Unfortunately we were not informed ahead of our arrival that the pool and spa were closed on the two days we were staying at the property. We were offered to use the facilities of another hotel 1/4 mile away but that simply dies not cut it. If we had been told beforehand we probably would have gone elsewhere.