This hotel is the least friendly place in Italy. The only thing that made our stay better, were the two young Italian guys at the front desk, with their nice smile. The other non Italian guy had a bad attitude, obviously doesn’t know that 50% of a nice stay in a hotel comes from customer service. Now, even if TripAdvisor says that this hotel has free breakfast, it’s only free if you’ve paid for an upgraded room. There is not coffee maker in the rooms, however they have a coffee maker in the lobby but you have to pay and they have a camera (cctv) controlling that you actually pay. No help to carry your luggage upstairs and to reach the elevator you must do it going up through stairs. The Air conditioned was not to efficient and the wifi totally unreliable. We won’t comeback
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