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Apartments were a good standard but room service was awful. Evidence of previous guests under beds, floors not swept or cleaned during stay. Bed linen not changed during our 7 day stay?and towels only changed twice? We had stayed at this apartment previously and standards were far better. We will not be returning due to very poor room service.

Beautiful apartments, cleaners came every day, the pools weree nice, plenty of sun loungers, they are locked until 9am but no sun bed wars, plenty to go around. The staff were lovely, food was delicious and so were the cocktails. You can hear slight music from the commercial center but it didn't disturb my sleep, in fact I probably slept the best i have ever slept in the apartment, the beds were so comfy. I will definitely be returning to this hotel if i visit Puerto Rico again.

Great hotel, staff all friendly and polite. Maid service excellent. Everywhere is so clean. Yes you hear music from the commercial centre but that doesn't cause us any trouble. Great view from our balcony room 608. 2nd visit this year and would highly recommend. 😎

Beautiful apartment which was clean spacious and well cared for. Staff very pleasant and helpful. That's about as positive as l can get. Located on the hillside above the commercial centre which was very noisy until around 4am every night. Some really hot nights, but couldn't keep the doors open as there was no Aircon. There was the usual queue in the morning with guests leaving their towels on the sunbeds then trotting off till about 12. It's a shame as these apartments are really lovely, but the noise wasted it. Puerto Rico on the whole wasn't very clean or well maintained unless you were down by the marina. Certainly wouldn't go back

We read a lot of reviews before booking, mostly 4/5 star and some 1 star (don’t understand the 1 star reviews). Lovely apartments, very clean, all staff very friendly and great views of the centre of town. There is no air con, but you know that before you book, yes there is noise from the town centre until at the latest 0400, however close your door and the noise is greatly reduced. We brought small fans out with us because of no air con and they worked fine at night. We were on the 5th floor which was great as in the evening there was a wee breeze. Some of the reviews stated there was little it no maid service, during our 2 week visit (still here) the maids have been in almost everyday and beds changed at least 3 times. There are 191 steps down to the centre which takes 5 minutes, yes coming back up is a chore but if you take your time its actually ok, an alternative is to walk up the road, takes around 15 minutes, but whats the rush your on your holidays right? The only downside for us was the WIFI, not great in the rooms and wouldn’t say super fast broadband, that said it fine at the pool. Have just read a review stating no music at the pool and no floats however the Cala D’Or pool does have music, floats and entertainment during the day and night you are able to access. For us great stay and would definitely be back.

We have just returned from our stay in this hotel halfway up a hill facing the commercial centre and found it to be the cleanest we have ever stayed in. The staff are always polite and helpful especially Jaime the bar ma. We will definitely return.