The staff made our trip such a memorable and incredible one. While the room we stayed in wasn’t what we’re used to, as it seemed quite run down, we only slept in it and spent our day at the pool and beach. Our housekeeper was incredible and always filled the room with extra water bottles. Manuel, Saul, Miguel, Javier, Victor Hugo (waiter), Oscar, Guadalupe, and Edgar were especially amazing, making our days here brighter. Everyone was truly incredible and they all made my first Mexico trip special. The wifi could have been better, as it was constantly disconnecting throughout the day. The food was decent as well considering the chefs produce a ton for breakfast, lunch, and dinner. Overall a beautiful trip!
Although I wasn’t a guest at your wonderful property I did visit often fell in love with your restaurant Mar y Vino always makes my day and of course I have to let the general manager know one person stood out Carlos don’t remember his last name but I think his in the housekeeping department always friendly and willing to help, people like Carlos are hard to find he even speaks perfect English he told me he lived in Florida, I will be back and will definitely look forward to staying with you guys, thank you
No complaints in location, beachfront and walkable to so many restaurants, bars and shops. Unfortunately, it's obvious management will not invest in rooms and beachchairs. Our room was extremely dated, lots of wear and tear on furniture and bedding. On a good note, great view of Los Muertos Pier! Right across the street is Amapas Supermarket for your morning coffee, ice and styrofoam cooler, beer and wine, freshly made sandwiches. Lots of walking through out the Romantic Zone and the Malecon to shops, bars and restaurants! I chose this hotel because it was reasonably priced and had a great location. If you can look beyond its issues, you'll be fine 🙂
We where there last week. And we loved it! Incredibly clean, buffet is small (It is a small hotel!) but everything was good and fresh, snack bar as well. Ask for any drink, they can make it. Service at the pool was awesome. It is a family resort, so there is a lot of kids, but how nice all those Mexican people was. Ther wasn't any animation, and by 10:00 pm, it get's really quiet, so if you want to party, you have to go out downtown. Of course, you are going to spend some money, but we also do when we are going out downtown Montreal!. The only thing 1 did not like is the beach, not because it's not nice, but the waves in the sea where incredibly strong, which was not fun at all, at least for me that could not stand up and had a couple of shooters of salted water! I would strongly suggest that they put an outdoor shower at the beach so people can refresh while on the beach, since it is so hard to go into the ocean. Is it a good idea M. Danny, manager? Lol. I will definitely go back. Soon i hope! A huge thanks to Hugo, Danel, Eric, David, Eanu and some others that i forgot the name at the pool. A huge thanks for our maid who did a great job in our room. A huge thanks to Hector, Alfredo at the a la carte restaurant, the young tall handsome waiter which looks a little Vietnamese with is slanted eyes at the buffet, unfortunately forgot is name, and to all the people at the buffet for their incredible and friendly service. Great great place. Thank you so much everyone. Nathalie and Celine, the two Frenchies from el norte!
My husband and I spent 9/13 nights of our honeymoon as Casa Velas. We chose this hotel because of its great reviews, and it was one of only a few adults only ‘highly rated’ hotels. We had a wonderful time, which, in most didn’t disappoint. Pros The location of this hotel is near the marina, you can walk there within 5 to 10 minutes. The area is very safe, it feels very secure and everyone in and around the hotel was very very very friendly. The staff are by far this hotels biggest and best asset. So friendly, accommodating (within what they can do). Ramon and Ulrise worked non stop all day. The rooms are beautiful and are set within ground surrounded by lush trees, flowers and many iguana’s The cocktails were amazing and are exceptional value under the all inclusive, they would make almost anything, even if this wasn’t on the main menu The pool, reception, entrance, gardens and restaurants are immaculate and are constantly being cleaned and tidied. Also some friendly coy carp and turtles (which you can feed) Room for improvement The menu options are limiting, especially if you are staying longer than 4 days. Whilst the food was delicious, we have had some even more amazing food outside of the resort, a more diverse menu would be great for those staying a little longer. Before you travel be sure to check whether there are any events or weddings on during your stay, this was the largest downside by far. When guests arrived for the wedding/event that lasted about five days, our experience was negatively impacted by having to have buffet options for food… the calm, peaceful ambience was also affected. It very much felt like as soon as the wedding parties arrived, other guests were left to experience someone else’s holiday/vacation. Tipping Maybe it is because we are Europeans, and expected tipping isn’t something that we are used to… but considering this is a high end hotel that included tips, it felt strange to then we having to sign for drinks and food and tipping. Not saying that the staff do not deserve to be rewarded for their hard work, this isn’t in question at all, but it did feel a bit off. Whilst we would 100% recommend this hotel to any friends or family staying. We would make the recommendation of a shorter stay as the menu got very repetitive and there’s so many amazing things to see in at around Puerto Vallarta. Value for money 8/10
The City Express Plus hotel has numerous pros and cons. Pros On the bus route Very quiet Basic continental breakfast Great staff - Fatima is wonderful Awesome ice machine Safe Clean Security - blessing and a curse Exercise room Pool - but cold as ice Air conditioning works well Cons The pillows are beyond horrible! Disasterous…lumpy…like someone took a bat or hammer and destroyed them. The hotel MUST get new pillows. Worst I have EVER used!! No refrigerator to put leftovers in The security is a blessing and a curse. You need your room key to access your hotel floor. If you have friends staying with you on a different floor, you cannot go to their room as your key will not let you access a different floor Pool is not heated - ice cold The sink is horrible. It is slanted inward, so anything that is put on the edge of the sink falls into the sink No string in shower to hang wet clothes/bathing suit Not enough hooks to hang items in bathroom No closet - hanging area with 5 hangers Only one drawer - no option to put clothes away. You HAVE to live out of your suitcase. The hotel seems to be set ip more for a person travelling on business, rather than vacation. But, they have no business center. The big question…would I stay here again. No. It does not fit what we were looking for.