Check-In Experience: Upon arriving at the hotel, we were initially impressed. The scenic drive through the lush grounds set a positive tone, especially after our long 8-hour flight from the UK. We were greeted with a refreshing drink, which was a nice touch, but unfortunately, that’s where the frustrations began. The check-in process was slow and disorganized. It appeared that not all guests in line had pre-booked, which significantly delayed things, as locals seemed to use this hotel for last-minute stays, paying upon arrival. The use of tablets for form completion added to the delay, especially for older or less tech-savvy guests. Some people had been waiting for over an hour; our own check-in took 45 minutes. Given the heat, which was unavoidable, this made the situation even more uncomfortable—definitely not the ideal start to a holiday. Once we finally checked in, we were whisked away by golf cart to our room in Block 14. Still feeling frustrated from the check-in experience, I didn’t tip the bellboy, though I regretted it afterward, as he was not at fault. The issue lay entirely with reception. The Room: We opted for a Privilege Room, which cost an additional £40 each, and honestly, it was worth it. The room was spacious, well-designed for two people, and featured double sinks, a large double shower, and a super king bed. The bed, while firm, provided excellent sleep quality. The room’s temperature hovered around 24°C, but the ceiling fan helped keep us comfortable throughout the stay. Dining: The hotel offers a good variety of dining options. A la carte restaurants can be easily booked using a QR code, which also provides access to information about all the resort’s services. The food quality was generally good, though, as with most all-inclusive resorts, the meals did become a bit repetitive after a while. The main buffet restaurant was hit-or-miss in terms of service. Ordering drinks was often frustrating as they rarely arrived unless you followed up. It’s surprising that the resort doesn’t offer a self-serve station for soft drinks, water, and coffee during busy periods. This simple change could free up staff to focus on alcohol orders and other tasks, improving the overall dining experience. It was clear the waitstaff were stretched thin, as they were not only taking drink orders but also clearing tables and resetting them, which explained the occasional service lapses. Beach and Pool: The beach was lovely, with warm, inviting waters. The Privilege section was quieter, and finding a lounger was never an issue. The Pure Bar, exclusive to Privilege guests, was a great perk, and the staff there were wonderful—helpful and attentive. Tipping goes a long way here, and being generous ensures you’ll be served right at your lounger. The only downside is that the Pure Bar doesn’t offer snacks, which would have been a nice bonus. We also enjoyed the main pool, particularly the jacuzzi section, which was perfect for relaxing at the end
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