ヒルトンガーデンインサンファンコンダド(Hilton Garden Inn San Juan Condado)

新しくて清潔な場所ですが、アメニティが不十分なところもあります。雰囲気を壊すほどではありませんが、人によっては問題になるかもしれません。

ホテルは良いです！スタッフはもっと親切にしてほしいです

とても清潔で快適に滞在できます

很新地段好

Very welcoming after a long day of dealing with flight delays and derailments - just what the dr ordered. Kinda of sad we’re only staying one night!

We were woken at 7:00 by hammer drill work being done above our room. Only compensation was a breakfast voucher which we did not accept. There was no need to satisfy the customer in an industry that thrives on customer service.

We had the opportunity to meet to wonderful desk agents by the names of Juan and William. The customer service from these two was impeccable. They offered wonderful suggestions about food, activities and more. Beyond helping us get familiar with the area, they were great with addressing our concerns and there were several. Issues that we encountered were: shower draining issues, sink draining issues, slow raising shower temperatures, inconsistent housekeeping (even with calling to confirm it would be done daily). The worst part, by far, was our room not being ready. We had to wait over an hour for our room and after a long flight, that is the last thing you want to hear.

Stayed here for 5 days and was disappointed in many ways. The service team (housekeeping, valet, restaurant) is great, however the management team doesn't care about the guests. Had several issues which were never addressed. 1. Our room was assigned to a different guest while we were in the room. This is Hilton! They gave us a breakfast voucher for the 'inconvenience' but with a catch! 2. Ordered room supplies but no one shows up 3. Phone was not working, requested service, no one showed up. 4. Don't even try the pastries at the restaurant. $7 for a muffin that costs $2 across the road at Starbucks. Just walk across and get whatever you need. 5. Facility charges $35/day as resort fees - for a pool/chairs/gym! I can go on and on - never again!

The hotel is under renovation but you’d hardly notice with how quiet it is. Nice to see they’re investing in keeping the property up to date. Lovely staff, convenient location and fair prices.