We took the family to DC in May and stayed at the Archer Hotel based on good online reviews. The hotel definitely was a highlight for us! We got a great rate by booking through their website, the breakfast was much better than advertised, the hotel is in the middle of a great shopping area, and we got a room with two king beds (very rare find). The only thing that didn't pan out as expected is that the metro stop was just a bit too far for us, but it's only $5 to park in the garage. Overall, we just loved our stay there...a real highlight of the trip :)
I arrived yesterday. I’ll be here for almost a week, from Saturday night to Friday. I was out for the day, getting out early before 9:00am. When I got back to the hotel around 6:30pm they didn’t do house keeping at all. The bed was not done, towels on the floor not changed.. nothing at all. I went to reception to complain and they say it’s their policy to ask if people want house keeping when doing check-on. Because of COVID/whatever excuses…. Excuse me? What? And of course no one asked me such a thing when checking in!!! Is this a new and nice hotel costing minimum of $250 per night? Unbelievable… I was not expecting this in a new hotel like this…
ゲゲストI should have followed my gut on this one. Everything from booking to actually staying at the hotel has been a disaster, but the biggest red flag besides the rooms being dirty and the shower head being loose and spraying all over the bathroom floor is the fact that management tried to enter my room. I was woken up around 10:30 am on Friday morning by someone pounding on my door and trying to gain entry. I sleep with earplugs in, as I work the night shift and the housekeeping noises keep me awake. The moment I took out my earplugs I yelled for them to give me a minute. I assume they couldn’t hear me over pounding on the door because they didn’t respond and yelled “MANAGEMENT” and continued pounding and trying to push the door open despite it being obviously locked from the top. He finally heard me saying to give me a minute and responded but not even 30 seconds later the door was attempting to be opened again. Finally I hear a woman pipe up who I assume is front desk ask if I could just come to the front desk in a little while as my payment was due yesterday. I wasn’t even aware I was supposed to be making payments. When I checked in 10 days ago no one told me that I would be making payments and when those payments would be due. When I got new hotel keys at 4:30 am after mine stopped working, a past due payment wasn’t mentioned. I was just given new keys after telling them my room number and name. The first I had heard of having to make payments was when the manager tried to gain entry into my room. This left an awful taste in my mouth and an awful feeling deep inside of me. I now don’t even want to go back to the hotel. It doesn’t help that there’s a door that has been visibly kicked in and secured with a padlock a few doors down from mine. Did management do that? I wouldn’t be surprised with how he kept trying to force my door open. I won’t be able to fall asleep in this hotel without having anxiety due to this awful experience. No apology was given and no explanation was given. No one called beforehand to tell me my payment was late. I hate to think of what would have happened if I wasn’t there. Would they have just entered my room and removed my belongs because I hadn’t made a payment they never told me about?