This property advertised that they had nearby pool access which turned out to be false. Their solution was to blame ******* and that was it. They were unwilling to work with me to cancel, discount or shorten my stay. They said a refund was impossible and that was that. To contact management you need to email a general email, which I did and still have not heard anything back a week later for a mistake that was made on their end. Absolute WORST hotel experience I've ever had in my life. 10/10 would not recommend staying here simply because the management is unwilling to stand by and help their customers. The front desk staff were absolutely terrific while I navigated this major discrepancy.
自動翻訳