The staff at the check in were awesome. They were friendly, accommodating and professional. The hotel appears to be aged, however, some of the rooms have been updated. My room was updated and very nice, however, my business associate's room was not. The hotel offers shuttle service from and to the airport. The driver was professional and helpful. The hotel appears to be within walking distance from the airport, however, it is not - there is a wall blocking walk entrance to the hotel. Shuttle service is best.
NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.
This is a nice hotel. It is located near airport parking. Parking is $10 overnight. Our room had a balcony that overlooked the large lower atrium. Our fridge had old food in it. Check in was easy. Price was decent. $189 with taxes and AARP. I’d stay again.
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My family and I stayed here for a quick stay after missing our connection at DWT. It was a very nice and comfortable atmosphere. The room was clean along with the surroundings. The hotel is located in an area where we could walk to get food to eat, or purchase other items for our 24 hours stay. We left early the following morning, so we did not utilize the breakfast area, but they do provide a complimentary breakfast with stay. If I am back in this area, I would definitely stay here again.
ゲゲストBooked this hotel because it had decent reviews and a shuttle to the airport. Arrived and after my ride left and I was checking in, just before I went to my room, I asked if I could book the shuttle for 6:30. I was told they don't have a shuttle. I said your website states ”free shuttle to airport” He said I know, we have asked them to take it off the website many times, and they do, but then they put it back on. Was told I would have to take a taxi. I would NOT have booked this hotel knowing that. I double checked when I got to my room and the website still says ”free shuttle to airport” This is FALSE advertising and the hotel is definitely aware of the fact it is on their website and they do not offer it and haven't for quite some time!! I will be asking for a refund for the cost of my ride to the airport.