キンタナ・ロー バカラルの人気絶景ホテル

「Hôtel parfaitement situé mais pas de petit déjeuner inclus seulement à la carte, c’est cher et pas terrible. En tout cas pas au niveau du tarif demandé. Pareil pour la carte pour le dîner. Très peu de choix, trop cher et vraiment moyen. Dommage car le restaurant a une vue extraordinaire mais cela donne l’impression que de ce de fait ils ne font pas d’efforts. La restauration c’est aussi important dans un hotel. Le soir nous allions dîner en ville mais pour le petit déjeuner non. Nous ne reviendrons pas.」

「Right closed to lagoon. A big party every Wednesday. City itself is really quiet and small. I did 3 nights but couple nights should be enough. Enjoy your trip!」

「ホテルはとても美しく、清潔で、サービスは素晴らしく、広い部屋は美しい景色を眺めることができ、ベッドは少し柔らかく、味があり、朝食とレストランは平均的で、特別なことは何もありません。私の唯一の欠陥は、穴に入るのは深いところにあるので、彼はあなたを他のところのように信用していません。もう一つのいいところは彼らが無料の魚を持っていて、収入は通常他のところで400公に達します。 穴から快適さを得ることができる限り、私は別のホテルを選ぶことができると信じています。それほど重要ではない場合でも、ただ休むだけですが、それは完璧です。」

「位置極佳，房間乾淨，酒店的餐廳也超級美味，每一個員工都很友好，還有免費的kayak。晚上躺在湖邊的躺椅上看星空，超級幸福。」

「This hotel is an architectural masterpiece and absolutely stunning. They are also one of the few hotels that didn’t destroy the vital mangroves protecting the lagoon (and it’s beautiful color). Needless to say that the lagoon is an absolute stunner. The service/management, however, is not worthy 5 stars and also not a Michelin key. We were very disappointed. A few things to note before you book this place: - very inconsistent service: for example, we never received a WhatsApp with all the info/tours, only after asking for it again. - very poor planing of tours (we booked a sailing trip … the first day it took them 2 hours of “confirmation” to end up telling us it’s not possible. We then booked for the next day and the tour started about 1 hour late, again, us just “waiting” and wasting our precious holiday time. No “sorry” whatsoever from the hotel. - the tour was supposed to include “sunscreen” (mentioned in PDF flyer). When the guide arrived (a very nice and competent local guide), she told us that sun screen is not available and anyway is heavily damaging the lagoon and should be avoided - feels like something a) the hotel should advocate and b) not sell as part of their tours - waiters service also very inconsistent. Some friendly, some couldn’t even say “hello” - food also very inconsistent (and expensive). Pasta à la mantequilla was a nightmare, while the hamburger was delicious. - on the day of NYE we proactively asked about a table in the restaurant only for the staff to tell us that we can only have dinner there if we buy the NYE menu for 4500 MXN per person ( that’s around 215 EUR pP ). The hotel is very remote (which is why we booked it of course), so the next restaurant is 20 minutes away. They never proactively mentioned this (all they did was inform that there will be a NYe dinner) Overall, too many little things that went wrong to make this stay enjoyable.」