スコッツデールのRobbins Brothersホテル

私は最近、スコッツデールの家を借りている間3パームズに滞在し、そこで本当に素晴らしい時間を過ごしました。スタッフは効率的で、素敵なプールで、とてもきれいです。場所は、旧市街やスコッツデール周辺、たくさんのバー/レストラン、スーパーマーケットが位置する角を探索するのに最適です。私は間違いなく再び滞在します。

We stayed here for 3 nights in mid-January. The hotel was well appointed, and well maintained, both in our room and in the public areas. The outdoor pool was very cold, but the hot tub was just right, and the surrounding deck tempted us to sun bathe. Breakfast was the usual HIE fare. The staff were friendly and helpful, laying up our stock of dry ice in their freezer when we discovered that the frig in our room did not have a freezer. The one curious feature here was the absence of a microwave in our room. This was a first in more than 500 HIE stays! It forced us to take our dinner plates downstairs to warm in the communal microwave adjoining the check-in counter. This was mystifying because it was transparently obvious that there had been a microwave in our room, and that it had been removed. Forcing guests to use a communal microwave during the midst of a pandemic is an incredibly bad idea; I implore the General Manager to address this issue at once.

First of all I want to mention the plus side of this property and not let my poor experience with them cloud my overall judgement of the Marriott brand. 1) Location excellent, within walking distance to old town Scottsdale and Fashion Square Mall. 2) Rooms are clean, well equipped and maintained. 3) The bar and restaurant staff were excellent and made our stay (4 weeks) very comfortable and feel like home away from home. Now here comes the two major problems that we encountered with Adeline Hotel: a) As a ”Life Time Platinum Elite” member of the Marriott chain I would have expected a better reception at check in (we had booked a 4 week stay with them): They did not offer us an upgrade even though the property was empty. They denied having a upgrade available as they were fully booked (when we checked on line we could have booked a suite). In the end they reluctantly gave us a suite for a part of our stay, when we embarrassed them of their availability. Their response was ”You can perhaps get an upgrade at another Marriott property!” We have since stayed at Marriott multiple properties in the UK, Egypt and Jordan all of them offered upgrades without any fuss or having to escalate and make them aware of their Marriott Policy for Elite Honors Members. b) The accounting practices at this property was crazy complicated. I have never had an invoice so complicated that not only we could not work it out, neither could their staff after several attempts. Its been over a month since we were able to reconcile the invoice and credit card charges. In the end we found out that they had over charged us $1500 plus for our stay which they did eventually return to our Visa card. We have visited over 51 countries and spent over 800 nights in Marriott hotels and this was one of the worst experiences ever and certainly does not represent their Brand. I will also mention that their overseas properties are way ahead as far as Customer experience is concerned and they should pay much more attention to Customer Loyalty as it is a two way street. Finally, we plan on coming back to Scottsdale, USA in April 2023, for another 6 week stay but we will certainly give this property a miss and take Adeline's advice to us of looking for another hotel that will give us a better loyalty member experience.

プール、ショップ、リゾートでリラックスするのに最適な長い週末。部屋は快適で、ロビーは信じられないほど豪華で、リラックスして人々が見たり、本を読んだり、訪問したり、雰囲気を楽しむのに最適です。屋外エリア - プール/ラグーン、庭園は、どの高級カリブ海のリゾートにも競合することができます。スパはとても素晴らしかった私は二度行った!絶対に戻るでしょう。レイチェル@朝のバーは私たちのお気に入りのスタッフでした。フレンドリーで、私たちの日を始めるために素晴らしいラテを作りました。Saydoは、シャトルで何をすべきか、どこに行くかを考える人です!私たちは彼らを愛しています!

旧市街スコッツデールのハイアットハウスホテルは、子供や他のカップルと一緒に旅行している場合は、滞在するのに素晴らしい場所です。私たちはキングベッド、独立したバスルームとシャワー、大きなテレビを備えた2つのフルベッドルームを備えた1013号室に滞在しました。公共エリアには、別の大きなテレビ、ソファの座席エリア、朝食テーブル、フルサイズの冷蔵庫、ストーブなどを備えたフルサイズのキッチンが含まれています。ホテルには素敵なプールとホットタブもあり、いくつかのレストランやバーがある旧市街エリアまで徒歩5分です。自家用駐車場がたくさんあり、素晴らしい無料の週末の朝食があります。スタッフはとてもフレンドリーで親切でした、特にカルロスとロニー!私たちは間違いなく再びここに滞在します!