The staff were very kind and helpful. Even with no English speaking staff, they were pleased to use translator to help. Rooms huge and comfortable
Cons: poor wifi connectivity and far from city centet
翻訳
ホテルからの返信: Thank you very much for your positive review, especially for your recognition of our staff's service. We will pass this affirmation on to every member of the team! Regarding the issues you mentioned about poor WiFi connectivity and the location, we will carefully record them and feedback to the relevant departments. We will strive to optimize the network condition and also consider clarifying the surrounding transportation information more clearly in the booking details for everyone's reference. We look forward to your next visit!
Khulan1213
パノラミッククイーンルーム
宿泊時期: 2024年11月
夫婦・カップル
3件の口コミ
9.5/10
素晴らしい
投稿日: 2024年12月7日
Nice hotel. Hotel is located near public transportation. Nice breakfast
Very convenient location, close by to the MRT and Wanda mall, lots of things to do near by like Hakka town and painting village.
Staff service is top notch at affordable rates.
Been here multiple times and it still remains my top choice of hotel in Shen Zhen
Very good experience, comfortable room and all the staff are extremely friendly and helpful, I had a lot of joy during this trip with this lovely hotel.
It is a good hotel with reasonable price, big bed and clean room.
However, it mixed w/ other biz floors which not good for safety and very confusing for taking the lift.
The service is very good, the stuff was very kind and upgraded our room. The room is very clean and big. I think if the hotel can fix the water pressure will be perfect.
The Room’s hygiene is very bad. The worse out of my travel experience, both in the room and lobby. You can see the crumbs and dusts at the side of the wall and under the TV shelves in which for sure that they never did vacuums the room. While I checkin the whole floor is soaking wet in the room because the staff claims the housekeeper just mop the floor. Moreover, all the carpets in the lobby got stains and dirts and some of the rooms had a very strong smell of smoking while the room claims to be a non smoking room. The hair dryer was somehow broken because it got turned off every 2 minutes and I will have to wait for 15 minutes to cool down. i called the customer service and ask them to bring me another spare one but the housekeeper just come in and tell me that they need to be connected to another sockets. I used an hour to dry my hair and my daughter hair.