Very good experience, comfortable room and all the staff are extremely friendly and helpful, I had a lot of joy during this trip with this lovely hotel.
It is a good hotel with reasonable price, big bed and clean room.
However, it mixed w/ other biz floors which not good for safety and very confusing for taking the lift.
The service is very good, the stuff was very kind and upgraded our room. The room is very clean and big. I think if the hotel can fix the water pressure will be perfect.
The Room’s hygiene is very bad. The worse out of my travel experience, both in the room and lobby. You can see the crumbs and dusts at the side of the wall and under the TV shelves in which for sure that they never did vacuums the room. While I checkin the whole floor is soaking wet in the room because the staff claims the housekeeper just mop the floor. Moreover, all the carpets in the lobby got stains and dirts and some of the rooms had a very strong smell of smoking while the room claims to be a non smoking room. The hair dryer was somehow broken because it got turned off every 2 minutes and I will have to wait for 15 minutes to cool down. i called the customer service and ask them to bring me another spare one but the housekeeper just come in and tell me that they need to be connected to another sockets. I used an hour to dry my hair and my daughter hair.
Staff service is good and ncie. But the facilities can do better, just like still have rubbish in the room and the TV in the room cannot watch.
翻訳
ホテルからの返信: Dear guests: Thank you for staying at Orange Hotel. I am very sorry for your disappointment. We apologize for this. We will seriously study the problems you mentioned and actively rectify them. Thank you for your help. I hope to provide you with a satisfactory stay experience when you stay next time.
Ivy
パノラミッククイーンルーム
宿泊: 2024年3月
家族旅行
7件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年4月8日
very clean and the room is big, the lobby is grand and the breakfast many choice