I attended a convention here. The hotel is perfect for the convention center next door. Parking is across the street. The rooms were nice, however, you have to call or let the clerk at the front desk know if you need coffee refills or to clean the room. Nothing is automatic. They were also doing a lot of construction, and the pool and gym were closed. We usually met at the bar, and service was good at times, not so otherwise. Jody was the best. They were short handed on staff, especially when ordering food. You can only eat in the bar. I am sure once the renovations are done, things will be better.
ゲゲストThis hotel is in desperate need of a renovation. We were with a wedding block so we saw multiple rooms. The bathrooms looked like the cracks had been caulked over a dozen times, the doors were chipping, the carpets were stained, the bed skirts were stained, the furniture was stained, etc. When we arrived, there were two hairs in the bathroom, one in the sink and one on the bathtub rim. Gross. We did not complain bc it just didn’t seem worth it. This seemed status quo. The breakfast was pretty good, so that was a redeeming fact. The kids liked the pool. The gym was very small and so hot it felt like you were there for hot yoga. The room keys never worked, so nearly every time we left our room we had to go back to the front desk to have the key reset. It became frustrating. A couple rooms had to call maintenance and we did see evidence of maintenance tools throughout the hotel. The doors slammed loudly. It just looked like a big work in progress and didn’t make for a relaxing or enjoyable stay at all. We paid something like $179 a night, but it felt like $89 would have been more appropriate for the quality of the hotel.
If I could give this place more than 5 stars I would. My husband is working out of town staying there and every single staff member was on first name basis with him within the first 5 days. Every person I ran into made me feel special and they did everything they could to go above and beyond. We wanted for nothing the entire time we we’re there. Ken checked me and my kids in and he was so nice and attentive to us the entire time; he even took the time to bring us towels to the pool without us asking! The housekeeping staff is so very hard working! Mrs. Roberta is my favorite she is super kind and takes pride in her job as does every single housekeeper on that property. Bianca did a fantastic job cleaning our room which wasn’t an easy task with 2 adults and 2 kids in the room. Breakfast was OFF THE HOOK! As a family of four; There was always plenty for us to eat for breakfast and it was something different every day. Even maintenance was so friendly!!! They always made it a point to say hi to us and they were just so sweet. The property was clean, beautiful, and everything seemed brand new! As someone who worked in hotel management for years; I hope that this property’s management recognizes how amazing these employees are in a day and age where it is EXTREMELY difficult to find hard workers. Please give these outstanding ladies and gentlemen a raise so you can keep them there! We will absolutely be back; my husband has already decided that when he works in the area he will always try to stay here.
MMeglovestravel21Steven at the bar is the best. Steven is the best thing about this place. It is still undergoing renovations and leaves much to be desired but Steven is amazing and makes all things better each night. The renovated rooms are still a mess. Mine has paint in the tub, the step for shaving is partially ripped off the wall, tiles are uneven, the lotion/soap is ripped off the wall, the paint job is a mess and the wiring shows under the mirror. The ac doesn't work great but the bed is comfy. Honestly the only reason I've stayed so long is because Steven at the bar. He's a gem and truly the best. The laundry is broken... pools still closed and the gym... it's yeah.
Quality Inn, Quality Inn, Quality Inn, what can we say about this location? Staff is very friendly and has great customer service. We checked in room 104 at 8:30pm,front desk was great, and again at check out excellent front desk. Nice, clean property, and inside clean too. Now, the area around hotel not the best but the hotel itself makes the area neat, clean, and quiet. We will be back in the future and recommend anyone in shreveport need a place to stay for a night, go straight to Quality Inn.