ペニンシュラ モーテル(Peninsula Motel)

No internet and/or Wifi available in the room. Hence no TV, with two adults and three kids this made it difficult to keep everyone occupied. Also there no breakfast available. I thought we were included in the advert for the room.

office is not staffed, have to call and then wait for someone to come; coffee maker didn't work, tv didn't work, no spare roll of toilet paper.. absolutely ridiculous for the amount of money

No on-site staff despite the lobby showing a "open" sign permanently. Finding the office closed, we called the phone number on the office window and collected the key. Upon key drop-off next morning, nobody picked up our call so we had to leave the key in the return box and leave. They texted us back 15min later to check why we called.

I was very unhappy as I noticed no Wi-Fi and I believe owner is aware of the issue and shared me the another network when I messaged him ; which I also unable to connect . He just kept saying it’s small town and hard to maintain big city standard but i really felt that there was no attempt to improve guest experience and just taking advantage of peak season as less alternative available in Bruce peninsula on busy weekend . For the price they make you pay I am sure i am sure you should expect better . I was unable to start the AC and air fan and ended keeping window open ; luckily weather was not too hot. I have not seen anyone in the office and I am not usually complaining kind but no hot water at night for shower , soft mattress that reminded me of air bag and left me with sore back to start the my week. I honestly will advise others to rather drive more south and find better alternative then ended up staying there and regretting experience even after spending 890$ for 2 days . I would give one star for ******* property star as I see no effort from them to give better experience.

Nobody was in the office to talk to. The wifi wasn't working, AC wasn't working, breakfast was not included either. Many spiders, mosquitos and other insects are flying next to room entrance, my kids were scarred to walk in or out because of that. I would not recommend it.

Wifi is not working and bathrooms exhaust fan not working either.

I booked the peninsula motel, and then on the day I was supposed to arrive, they call and tell me that I wouldn't be staying at that motel, that I would be staying at a completely different motel, 10 mins from the original one! I booked that motel for a reason so to get told I paid to stay at one motel but I had to stay at a different one, was really annoying and very unprofessional! They shouldn't be taking bookings for the peninsula if it isn't open for business in the first place!

it was clean but the internet password didnt work and the tv and fridge in room 3 didnt work either... :(

No one is there at the front desk at 6pm though they say they are "open" . They double booked our room and the room itself had broken door handle and broken door frame (like someone had pushed their way earlier). Did not feel safe. Property looked like it was fully booked online but when you go there you see maybe 2 or 3 cars (if that). Definitely not going there again and would never recommend. Terrible customer service, mismanagement and disorganized.