「Overall, everything was good except for one issue.
We had booked the hotel for 4 nights, but due to an unexpected emergency, we had to check out one night early. Unfortunately, the hotel management did not provide any refund for the unused night, which amounted to approximately RMB 1,500 (around ₹20,000).
What disappointed me most was the management’s attitude regarding the cancellation request. I also submitted refund requests through Trip.com twice, but both were rejected.
le the stay itself was satisfactory, the lack of flexibility and customer support in handling an emergency situation left a very negative impression.」
「”I had a wonderful stay at this hotel in Coonoor. It’s a great place that is both budget-friendly and conveniently located near the railway station. The rooms were very clean and well-maintained, which made my stay comfortable. For this budget, I can confidently say it’s the best hotel in Coonoor. Highly recommend it to anyone looking for an affordable and pleasant stay!”」