「Overall, everything was good except for one issue.
We had booked the hotel for 4 nights, but due to an unexpected emergency, we had to check out one night early. Unfortunately, the hotel management did not provide any refund for the unused night, which amounted to approximately RMB 1,500 (around ₹20,000).
What disappointed me most was the management’s attitude regarding the cancellation request. I also submitted refund requests through Trip.com twice, but both were rejected.
le the stay itself was satisfactory, the lack of flexibility and customer support in handling an emergency situation left a very negative impression.」
「The property is great and well maintained. The food quality is very good. Only timing of break fast can improve. They serve breakfast only by 8. 30 am while they say its 8 am. For a tourist location it should be earlier and punctual.」
ホテル ヴィヴェークは2024年に改装された施設で、クーノアに滞在するお客様にお勧めです。当施設はウェリントンから3km、コーヤンブットゥール国際空港から44kmと、立地に優れています。有名な観光名所のHand Of Jesus MinistriesやNilgiri Palette Art Gallery、TNTJ MARKAZまで、徒歩でお出かけいただけます。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。クーノアの当施設には、駐車場が併設されています。
「”I had a wonderful stay at this hotel in Coonoor. It’s a great place that is both budget-friendly and conveniently located near the railway station. The rooms were very clean and well-maintained, which made my stay comfortable. For this budget, I can confidently say it’s the best hotel in Coonoor. Highly recommend it to anyone looking for an affordable and pleasant stay!”」