投稿日:2026年7月8日
ゲストOverall, I would rate this 5/10.
The resort has beautiful surroundings with lots of greenery—I'd give the environment 9/10. The pool was nice, although it extremely shallow. So you can’t swim. You just stand.
There are plenty of amenities, and on paper it's an all-inclusive resort, but that doesn't mean much if the food is disappointing.
The room was spacious and clean. When we first entered, it had a very strong chlorine smell, but apart from that, it was well maintained.
The biggest letdown was the food. The “Italian” restaurant is a 3/10. The pizza was at best disappointing, the rest of the dishes were just average. The only ice cream shop is at best 4/10—completely bland. The pizza place had a waiting time of 30min. So I couldn’t try it.
There was a moment were all places were closed. So I couldn’t have an early lunch or late breakfast. So I got some fruit (ok) and some extremely unfresh and dry burger from a bar, which I couldn’t finish.
The lunch buffet was also 3/10, honestly some of the worst food I've had ever. On the other hand, breakfast was excellent (9/10) with a great variety of options.
The drinks were another disappointment. They were extremely weak. Normally, one or two cocktails are enough for me, but here I needed four or five to feel anything, which made them seem heavily diluted.
The staff were excellent throughout the stay—friendly, professional, and helpful.
One thing that surprised me was the activities. Before going to the beach, I asked about one excursion and was told it cost $80 per person. So it seems that not every activity is included in an all-inclusive package… but charging $80 per person for a boat trip to go swimming felt excessive.
For €240 per night, I expected much better food and better overall value. The beautiful grounds and good staff weren't enough to make up for the disappointing dining experience.
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最低料金(1泊):OMR 128
投稿日:2024年8月2日
Vanessa72
Estuve en este hotel hace 3 años para mi luna de miel y recién abría sus puertas y regrese por que había tenido muy buena experiencia. Primero diré lo bueno, el personal, se desvive por atenderte y hacerte pasar un buen rato, la comida es muy variada y tiene buen sabor y los meseros son muy diligentes. Ahora las áreas de oportunidad, da tristeza ver como están dejando decaer este hotel, los pasillos están sucios, falta pintarlos, elevadores con moho y sucios. Paredes sucias, ralladas y con falta de mantenimiento, humedad en los techos y manchas negras. La habitación tenía mal olor a humedad y moho, tanto así que me provocó asma. En la piscina, no funcionan los velos de agua ni los chorritos en el área de adultos.
Compre el servicio star, pero NO VALE LA PENA!!! tienes que estar recordándoles a los meseros y bartenders que quieres licores premium y en la piscina, el área STAR es familiar, es decir, llena de niños, si eres STAR pero quieres estar en el área de adultos, los meseros no pueden ir a los bares star ni llevarte la comida del área STAR, los restaurantes, las reservaciones, no existen, desde que llegué no había espacio en prácticamente ninguno de los restaurantes, tienes que llegar de paracaídas y rezar por que te puedan atender. El aire acondicionado, fatal, en el lobby familiar el aire no se sentía y el en restaurante Cocina Mejicana el aire se dañó y así estuvo por al menos 2 días. En realidad es lamentable que vayas con altas expectativas y te encuentres con tanta dejadez de parte de la administración o de quien sea responsable de mantener este hotel en óptimas condiciones, como debería ser, dado el nombre y prestigio de Planet Hollywood. Ah! Y para completar, cuando hice checkout, se nos quedó en la habitación un GO Pro y aunque llamamos rápido, mágicamente desapareció, aun espero respuesta de un email que envié desde las 11:30 am del día 29 de julio. Día de mi checkout. En resumen, hay muchas otras opciones, que quizás valoren más tu dinero.
I was at this hotel 3 years ago for my honeymoon and it had just opened its doors and I returned because I had had a very good experience. First I will say the good thing, the staff goes out of their way to serve you and make you have a good time, the food is very varied and tastes good and the waiters are very diligent. Now the areas of opportunity, it is sad to see how they are letting this hotel decay, the hallways are dirty, they need to be painted, the elevators are moldy and dirty. Dirty, scratched and poorly maintained walls, humidity on the ceilings and black stains. The room had a bad smell of damp and mold, so much so that it gave me asthma. In the pool, water veils or trickles in the adult area do not work.
I paid the STAR service, but IT'S NOT WORTH IT!!! you have to be reminding the waiters and bartenders that you want premium liquors and at the pool, the STAR area is family-friendly, that is, full of children, if you are STAR but want to be in the adult area, the waiters cannot go to the star bars or take food from the STAR area, in other hand restaurants, reservations do not exist, since I arrived there was no space in practically any of the restaurants, you have to arrive by parachute and pray that they can serve you. The air conditioning was terrible, in the family lobby the air was not felt and in the Cocina Mexicana restaurant the air was damaged and it was that way for at least 2 days. It's actually unfortunate that you go in with high expectations and encounter so much neglect on the part of the administration or whoever is responsible for keeping this hotel in optimal condition, as it should be, given the name and prestige of Planet Hollywood. Ah! And to top it all off, when I checked out, my GO Pro was left in the room and although we called quickly, it magically disappeared. I'm still waiting for a response to an email that I sent at 11:30 am on July 29. Day of my checkout. In short, there are many other options, which may be worth your money.
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最低料金(1泊):OMR 134