I called in advance while I was pregnant to ask if they could do a prenatal massage before 12 weeks. I was told yes and was allowed to book. When I arrived, they said they couldn’t perform the massage but still charged me the cancellation fee. I’ve also previously booked a specific type of massage and I arrived and they said they didn’t have anyone working who could do it. Offered a regular massage, which is already had that day, and said “well we can’t do anything for 80 minutes” even though I was booked for 80 minutes. Unprofessional and honestly quite rude for the price. I get it, I’ve worked in service. But get a different job if you aren’t equipped to address customers. Just a disappointment for the extraordinary price.
Return visit as it was a great experience last time we were in Birmingham. Every detail is thought of to make for a comfortable stay. Quiet, tasteful, clean and fun rooms to experience. Love this updated century-old home of many cool rooms. Stocked like a hotel. Even bathrobes and hair driers. Within walking distance to great restaurants, shopping and places to drink. Found some live music within blocks. So many things to do in lovely Birmingham. Highly recommend the Civil Rights Trail for sure. Parking is on site and free.
Great location not too far from the major freeways and close to eateries. I could park my U-Haul in the back near the pool and didn't have to worry about anyone messing with my car. The staff was friendly the only drawback was the bathroom wasn't cleaned upon checking into the room. The toilet was not flushed and there was hair on one of my towels that was hung up.
ゲゲストConvenient parking, really easy to get in and out each day; however, the elevator is not directly connected to the hotel and it was a bit cold to walk from the garage to the lot in December. Clean room. The hotel is also close by to the main civil rights attractions, which are must-dos in the city!