イギリスシュロップシャーで、駐車場のあるホテル

Decent location for one night stopover. Staff were friendly and efficient. Room pretty basic but all okay for what we paid. Downfall was the noise early morning, being woken to trucks beeping and reversing at 7am on a Sunday isn't my idea of a good night's sleep (which is all we really needed, this was the followed by trolleys clanking and banging, so think this is a real downfall to what should have been a nice little stopover. I advised the receptionist and she said it was the deliveries....which I understand are needed ....but not 7am on Sunday surely and if so some more thought for those sleeping. Sadly this affected my overall rating as really you pay to have a good sleep but I didn't get that.

The room fixture and furniture was very old. It was too difficult to close the door of bathroom because it was tight and unfit. The hotel need to be redecorated. The staff was helpful and nice.

Leider habe ich im Kenthall Milbenbisse erfahren in der ersten Nacht. Eine Entschaedigung gab es nicht. Ich musste in die naechste Stufe im main Hall upgraden gebuehrenpflichtig um das Problem nicht mehr zu haben. Das Management ist mir da nicht entgegen gekommen, obwohl die Milbenbisse offensichtlich zu sehen waren auf meinem Ruecken und arm. Sauberkeit von Kenthall muss ich leider schlecht damit bewerten. Im neuen Raum in der Main Hall habe ich ein unglaubliches Zimmer bekommen mit Bad, Buegeleisen und einen unfassbaren Blick in den Garten. Der upgrade hatte sich gelohnt. Was ich nicht gut fand war , dass die lampen im begehbaren Kleiderschrank alle vom Akku leer waren, und keiner die Batterien austauschte. Auch gab es keine Klimaanlage. Ich wuerde nochmal kommen. Die Bettläuse und Milben in der Kenthall wuerde ich mehr begruessen wollen. Ich warte uebrigens immer noch auf die Rechnung fuer den upgrade.

Hotel was a little out of the way and the toilets are extremely small and the shower area gets the whole place wet and damp

Where to begin with this one? Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing). Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture. Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER. Awful customer service, facilities not available. AVOID AVOID AVOID! Specifically bad service via email: Lis Frost & Richard Bowen

Second visit to Lion Quays. Excellent Hotel/ Spa Beautiful area Rooms are clean & the views are wonderful of the Langollen Canal. We ate in the restaurant, had burger & fries, it was honestly the Best Burger ever !! The Staff are very friendly & it was a lovely touch that they had remembered us from our previous visit, that means a lot & you feel a valued customer. Would definitely recommend & will definitely return very soon.

A lovely hotel with a beautiful view and very quiet area for a good night's sleep. The beds are very spacious and comfortable; the best night sleep I have had in a long time. A great size shower with a seat to suit guests with accessible needs. The shower products smell great and leave your skin feeling smooth. The breakfast was very nice with many different options. I opted for a hot breakfast which was buffet style with unlimited apple and orange juice. The night light was perfect for late night reading. I would definitely come back

Stayed here for a 50th birthday celebration locally and so glad we did, the room was wonderfully located with beautiful views over Dale-End park and the river Severn. It was booked room only due to commitments so couldn’t comment on the food but the staff were very friendly and helpful and would highly recommend this hotel.

We booked for the Shrewsbury School speech day and leavers ball so the whole town was fully booked. Thankfully there was a suite available at my favourite local hotel. We needed a room for 3 and the hotel staff were super helpful in accommodating our needs. It’s family owned and the culture of care is pervasive. It’s a hotel where the staff like to say yes. Not to mention the character of the hotel itself. It’s a mixture of 12th, 15th and 17th century architecture forming an elaborate maze of rooms covering the block. The Matthews family have truly created a 5 star hotel experience. I was even offered a glass of sherry by the night watchman when I checked in on once at 1am. I cannot recommend this hotel enough.