Love everything about this Resort but have to single out the staff. From check-in with Diane, to vehicle/luggage assistance from James, James, Dave and NELSON (!), to Sam and the best filet/service ever at Courtside Restaurant and to Chris for the great poolside conversation and delicious food choices. I know I’ve left out a few but everyone at the front desk was helpful and friendly. The resort is recovering from Ian and the staff did everything possible to provide a great stay.
Denia, Estrella and Rafeal make the best dinners for the Manager reception. They put so much love and attention into everything they do. We have a BLAST on Bingo night!!!!!!!! We love this team!!!!! Woop woop!! They really make you feel like you are at home!
JJennifer PHelena Guest, the Hansens. The hotel was spotless before the storm, during the storm and after the storm. Certain staff went above and beyond. At check-in Joey was professional during immense outside pressure conditions. Housekeeping let me have my peace without pressure. One important team member with Housekeeping, Maria, took care of what I asked for under 2 seconds. Throughout our stay (we will need accomadations longer due to damage) as I looked around Maria was at different locaions cleaning away. Thank the Lord for you and yours... Jennifer Pomphrey.
CCuriosity41000521945My family and I recently stayed at this property after our flight was canceled due to Tropical Storm Debbie. I needed to find a place rather quickly and came across this Courtyard in the Bonvoy app. Upon arrival, we were granted early check-in, which was a huge plus as we had been up early, hoping to get out of Southwest Florida before further flooding occurred. Our room was modestly appointed with two queen beds and clean linens. The room was damp despite the AC trying to keep up with the constant humidity. My wife and kids could use the clean hotel pool, which kept them well entertained while I attended to some work calls in the room. The staff is overall friendly and very accommodating. For convenience, a restaurant adjacent to the property can be walked to, and the food was pretty tasty. Well our stay was mostly out of necessity, I would think about re-booking again if passing through the Fort Myers area.