Had an ADA room with a walk-in shower with a seat in it. They also have a chair in the bathroom that someone else could use if you need help in the shower. Great item and never had one before, always had my wife stand when she helped me. Rest of room was very large with TV and heat & A/C working well. TV is DirectTV. The only bad thing was the bed being too high, had a hard time getting into it but the bed was comfortable once I did. Also had a couch in room. Overall, a great room. Room was 127
Nice hotel, we stayed twice. The room was cramped, but clean. I think it was an older property that they remodeled to make more modern. The breakfast doesn't have all the items that other choice hotels offer, but there is a staff member that will make you an omelet if you want. They have an indoor pool and hot tub, but we didn't use them. There is a Denny's Restaurant across the parking lot, so that was handy for us.
Chose this hotel for it’s good reviews and 300 sq ft rooms advertised. Saw some poor revews about outdated rooms and asked for a renovated room. Alaia found us one and was entirely professional and friendly as she informed us about the hotel, breakfast, internet access, etc. The room is clean and well stocked. We’re happy!
The Hotel looks nice from the outside & in the reservation area. It is lacking in freshness. Do not go bare foot on the carpet, very dirty looking & old. Beds were comfortable tho. Several of the lights were burnt out, hard to see. The towels were thin & even had holes in them.😳. Oh my the air conditioning was NOT great. We had it set on 66 trying to cool the room, yet during the night it became so hot. Throwing covers aside.. Breakfast - not so great. Biscuits hard, unless you smother them in terrible gravy. Oatmeal mostly water. The young lady attending the breakfast was either new or her day started out poorly for her attitude was completely lacking. Tried to thank her only to receive a grunt or nothing. Hope her day becomes better.
FfredfJ4975UMIt’s a nice property, the staff is courteous and we’ve stayed here many times when in Gallup. Over time it appears this Springhill Suites is falling into disrepair and no one seems to care. In May 2023 the ice machines were out of order. In July 2023, the ice machines are still not working. Further, both of the elevators have been out of order for several days With a room on the 4th floor, this is inconvenient and dangerous as guests must carry their luggage down the stairs. At least two entrance/exit doors have had out of order signs since our May visit. Lack of such basic maintenance points to much deeper business issues. Will be locate alternate hotels for all future visits to this area. This review focuses on major problems and does not include minor room issues such as faulty lamp switches, unstable chairs, and loose bathroom fixtures,