We stayed here for 4 nights. The hotel staff were all amazing and very helpful. They collected us from the pier with our bags and carried them directly to the room, and the same leaving the island. The hotel is all individual tree top cabins. This can be a hike/long walk up a hill to the room depending on which one you stay in. The hotel is located on the beach with a private beach which is lovely. You can walk across the beach for 3 minutes to the main path around Phi Phi. 5 minute walk from the hotel to restaurants/shops. Taking 15 minutes to walk to the pier. Or you can get a tail boat taxi directly from the hotel beach to take you around the island or day trips. The hotel’s breakfast was 5/10. The average buffet style breakfast. The pool bar doesn’t exist when we were there and doesn’t look like it has been open in a long time. The rooms were cleaned everyday. I would not recommend the hotel for young children or people with reduced mobility.
I stayed here with my partner on the 6th of March 2024 and was suppose to stay for two nights. I booked a twin room, the room was dated and dull and not as glamourous as portrayed on the website. We just accepted this. Whilst sleeping at approximately 05:00am I heard squeaking noises and shuffling above me coming from the air vents that proceeded to get louder as it got closer. I had earlier in the night noted that there was a hole in the ceiling above the head board of my bed. A rat then fell from the ceiling onto my face, obviously causing serious distress. My partner and I managed to capture the said rat on video and then approached the reception desk and realised no one was at reception despite the website stating it was open 24hours. We were forced to wait outside. At approximately 7am we spoke with a hotel worker who was setting up breakfast and showed him the video and explained what happened, he was nice and as helpful as could be and informed us the manager would come. The manager did not arrive for almost 1 hour, the situation was explained to the manager and he accepted full responsibility and apologised. He was not willing to offer a refund if we stayed in the hotel in a different room the following night. We decided to leave the Phi Phi islands instead and accepted the full refund through the booking website. This was a very distressing incident and something I did not expect to happen at a hotel that is portrayed as a luxury stay.
The room was nice, we were a family of five with kids. Spacious room, great view, adequate bathroom. The place itself felt a bit run down and the steps would put a lot of people off staying here. Everything went well, we were no bother to the hotel, didn’t ask for our room cleaned, didn’t complain, were quiet and respectful etc etc. so when we came to check out we were so shocked to find that we were being fined for going over by 20 mins. We know that rules are rules but we also know that there is discretion and common sense. We just cannot understand why a run down hotel like this, that needs all the help it can get is actively letting relatively happy guests go on a bad note!!! A 200baht fine on check out leads to only one thing - a negative review.
ゲゲストFrom arriving on a long-tail boat a short 10 minute from Ferry Port at Phi Phi you realise this is a beautiful little spot away from the hustle and bustle. Bungalows are great, we had large balcony and sea view. Check in easy and staff great. They provide towels for the beach. There's a few umbrellas on the beautiful beach and a number of deckchairs dotted round but finding shade isn't always possible. Although there is the restaurant which served good food. Beach is beautiful as is the sea and you have a view of Maya opposite. We did walk the path into Tonsai which you need to be fairly mobile/fit to manage. Took us about 30 minutes but best walked before 10am or after 5pm when cooler but not when dark. Recommended place to recharge those batteries.
ゲゲストWe booked our trip a while ago and the reviews seemed great. The closer our trip got the reviews seemed to worsen. But we were unable to change/cancel due to the rate we booked. On arrival we were welcomed by staff and given a cold bottle of water and cold flannel and handed a big list of do’s and don’ts whilst at the hotel. Including leaving your hotel key with reception when leaving the hotel meaning your AC didn’t work whilst out and about. Coming back to an extremely hot uncomfortable room. The hotel is right next to the mosque on the island and the tannoy goes of several times a day to announce prayer including around 5:30am. Very loud. But this can’t be helped, we should have thought about this whilst booking the hotel. Walls are paper thin. We were fortunate enough to between two friends so it was only our noise we could hear but I imagine if this was a stranger it would become annoying, to the point we could hear each others conversations through the walls. We paid for the swim up bungalow villas which apparently are the best rooms available at this hotel. They were filthy (see attached photos) and need of a deep clean and some serious TLC! Also whilst showering there is a terrible foist smell from the drains. And the water pressure is low, again could be down to location. The beds were like sleeping the floor they were that hard, but apparently these are how beds are in Thailand. But the beds have been excellent on the mainland at other stays. Unable to sleep. Little interaction with hotel staff other than check in but whilst writing this review a staff member walked past our room, and spat on the ground! The pool also is in need of some TLC and a full regrout. Be careful where you’re walking as some bits are sharp and appears to be full of grit/sand on the floor. The island itself is stunning but the hotel is lacking for the cost. This is a mid-range budget hotel for the island so would expect a much higher standard. Wouldn’t return to this hotel.
ゲゲストthe rooms are not clean and everything is old. it hasn't sleeper , shampoo, the sheets are not clean , there is no enough lamp and electrical supply for drying your hair. the rooms have mosquitoes and other insects. the benches beside the pool is very dirty .
PPaddeThis place may be a nice place in the future. Right now, there is a lot of construction going on. Rooms are amazing. But it might be difficult for older people to walk the stairs