I'm generally a fan of Westin Hotels, but this one felt drab and not very polished. I must say that the staff overall was best, I found it difficult to fault them. The breakfast in the restaurant was great which was provided since I'm Bonvoy Plat elite. My room was also quiet and fairly spacious. The guestroom was clean enough but you can only do so much when everything is old. Now for the bad, everything is dated and is due for a remodel, I was upgraded to a deluxe room, other than being slightly larger, I did not see or experience the deluxe part. The bathroom is very small and again outdated. The climate system in the hotel is ancient and had trouble cooling the room. Waiting times for elevators were long, a hotel this large with 20 or so floors should have more than 3 elevators; 4 would be ideal. The hotel is not a complete disaster, but I would try the newer JW Marriott or the Delta Hotel next time. One word; Average.