ゲゲストThis stay experience was truly extremely satisfactory!
The service was warm and attentive. Xiao Du at the front desk responded promptly to any needs. They communicated with me in English throughout the process, recommended nearby restaurants for me, and even helped me with a taxi. It made me feel very considerate and comfortable.
The room was cleaned to an excellent standard, clean and tidy without any unpleasant odors. The bedding was comfortable, and the details were handled very thoughtfully.
The overall environment was quiet and elegant, with good lighting and views. It was peaceful amidst the hustle and bustle, and I had a particularly good rest.
The facilities were complete and well-maintained, and they were very convenient and easy to use. They fully met my daily accommodation needs.
ゲゲストThe luxurious room is only luxurious because It’s big there is marble everywhere, but you can hear all sounds from next rooms, the water is almost quite cold and the flow is really little, the AC regulation is a nightmare, the breakfast buffet is cold and not pleasant for foreigners, and the restaurant atmosphere is cold in winter.
ゲゲストSuper friendly and helpful staff, and the hotel is new and clean. We've enjoyed our stay in general minus a few annoyances.
The three things that came to mind were: 1. the room keys would randomly stop working and we had to keep asking for either new ones or reactivations; 2. The housekeeping did not replace our toilet paper when they were out; 3. the laundry facility did not function as it should, as the dryer would not properly dry our clothes. Just a few things to keep in mind.
We would still book here again but would love for the hotel management to address the issues noted above.