Perfect place to rest in Pokhara after 5 days trekking. The service here was fantastic, we arrived long before check in time but a room was made available within 10 minutes. The receptionist was so helpful during our stay, she arranged the laundry service and then helped us to arrange a new bus ticket to Chitwan when we missed our early morning bus. The coffee shop downstairs is a bonus and they even brought it up to our room. The room was spacious, clean and had excellent double views of the mountains!
The hotel is not bad for the money. But it's certainly not 4 stars. There is no safe in the room, no disposable slippers. But the bed is nice and the balcony is great. Breakfast is until 9.30 and very simple. Americano is only available for an additional fee. The service is generally normal, but nothing outstanding. It would be more correct to honestly indicate that it is 3 stars, then reality would match expectations.
Located at the center of Lakeside road. Very traditional design but only have two towels in the room and they look a bit dirty. On the official website it’s written “free airport transfer”, we have asked the reception staff and have been told this service need additional charge. We asked the clarification of the service written on the official website but the staff said “I dun know”. The next day morning we reached to the manager, and has been told this service needs to be reserve one day in advanced and only applicable to the reservation through their official website. If we book through any other online platforms this service wont be available. Caz we extended for one more night and didn’t go through the online platforms, I thought we are eligible for the transfer. Well, this is already a middle class hotel in Pokhara but I don’t find it worth with the service. They should anyway inform the customer during check-in. Also not enough training for the front line staff. Lack of consistency.