ジ エンプレス パレス(Empress Place Hotel)

I booked the hotel but they didn’t save the room. When I called the lady doubled the price and talked extremely rude. At the end she hanged up the phone while I was talking. I wish I read other reviews before I booked. They are scam. Don’t think about booking this hotel.

RUN FAST, RUN FAR!…this place is a trap. I have tried plenty of places around the world and this is just a nightmare. I made the error to not see the reviews before because we were tired and just wanted to sleep. Don’t do the same. The lady will just tell You that she accepts only cash or e-transfer and won’t show you the room before paying, of course I’ve never seen the receipt for the money I gave her. And You won’t see your money back if the room is a disaster, like the one we had. Sheets have not been changed for a while, everything is just dirty like no one has ever gone there to clean. We didn’t even had the keys of the room!!!!…she just asked us 50$ deposit to have them…and since I knew I was never gonna see those money again I refused. I asked for the parking, and she said that it was 20$ for the night, or for a good review on google she would just give it to us for free. I did the review, parked there overnight, and then cancelled it immediately! They will answer to this review saying that nothing of this is true but, please, follow the reviews and NEVER, EVER give money to these people. They have been lucky that I didn’t call the police ‘cause We were too tired.

I never checked in could not get close do to a wedding or something being held there tried calling no answer tryed contact ******* virtual assistance locked the chat so if charged I will have the fee declined

Thank you for this opportunity hopefully to let the world and more specifically ******* customers about the Empress Palace. The name and the pictures give you an idea that this is a fantastic hotel. It turns out you are actually renting a room in a house with a shared bathroom. The only good thing I have to say is that the location was convenient. At check-in everyone is there but they will not answer the door or the phone. In fact the locked front door has an intentionally disconnected doorbell. The building has no sign on it which seems strange when you are searching for your hotel. I drove four hours and wanted to just check in and get my key before running off to a meeting. Sometime after two phone calls, I received a text saying come right over and don't forget to bring cash as that is the only form of payment they accept. After I had my meeting, I went to the ATM for the cash rather than getting to use my company travel credit card. At check in, three things happened: first the price was changed from $169 to $175 due to 'utilities' No explanation forthcoming, Second, the lady of the house tried to put us in an inferior room rather than the one we selected. After putting up resistance she allowed me to have the room that we booked. Third, we were introduced to the surprise shared bathroom, definitely not what we booked. You want your own bathroom, it will be a bunch more money! Finally, the bed. A three inch thick mattress on a metal frame with no box spring. Ache!

No parking A house in a uncomfortable neighbor hood Decided to not even go into the place Presently trying to find a different place to spend the night

When we arrived, we were told that the reservation had to be paid in CASH ONLY. Nowhere on the booking were we told this. We have notified our credit card company not to accept any charges.

They wanted cash for the stay, didn't know that we had to have cash. It's late and we are tired and we didn't have cash. They said we could go get some. We said we couldn't do we all agreed to cancel. This should be stated in the information before a person books. It was all very weird and I think ******* should not be using this place to stay.

Worst and horrible experience. We (a family of 4) went to see that this place a nothing but someone’s house and the lady I spoke to, did not open the door in spite of constantly ringing the doorbell and calling her. I am shocked to see ******* having this place on their website. Ultimately we had to search for another place. Worst lifelong experience. Never book this place.

5 h later after I got confirmation from *******, property sent “urgent message” re cash only pay. Owner asked 270 in cash during the phone call, few hours later requested 279 by text and 299 on arrival . Also asked 30 for parking inside gates. No receipt . Wet carpet. Dirty . Noisy .Top blanket with strong smell urine. “By the way “ mentioning after giving key and showing room: shared bathroom for 3 units! Had to wait for fellow resident who was taking shower for 15 min at 5 am in the morning, stressed trying to catch ferry. In short: dishonesty, very unclean and uncomfortable.