「Good location for taking an airboat tour through the Everglades. There are several restaurants nearby.
Cleanliness is fine and the rooms are very large.
Communication is poor, as you are not informed that check-in is on the other side of town and you only find out when you arrive at the hotel. In addition, the booking states that check-in is only until 7 p.m., but the reception is staffed 24/7.」
ゲゲストThe hotel is in a great location, but unfortunately the room fell short of expectations. The air conditioning unit takes up nearly half the wall where the window is, and it was extremely noisy throughout the night. We struggled to get a good night’s sleep, which really put a damper on our weekend getaway. During the day, the construction next to the pool made it impossible to enjoy.
ゲゲストI thought the hotel be modern, clean and comfortable. Beautiful pool and excellent food.employees were very professional and helpful. I would stay there again.
ゲゲストOur check in was held up while we waited for sometime come to the front desk - turns out he was outside taking a smoke break.
At bedtime we realized that there were no linens for the pull out bed so headed to front desk to ask for them. Was told there were no blankets but when we insisted someone brought out from another room.
Once we got back upstairs we discovered that it had a tennis ball size whole in it. The next day we asked for a replacement but were told none to be had. I was surprised at the sloppy work done to make the bed the next day and would have thought whoever was in housekeeping would have removed that blanket and replaced it but nope it was on the bed the next day
Enjoyed breakfast and the staff that attended the breakfast bar were super friendly and attentive
Heated pool was a plus for sure
ゲゲストAsked for toilet paper as not enough in room. Also no tissues and was told at front desk that tissues are not available in all hotels then why was a tissue box holder in the bathroom. Girl at front desk wanted an argument about it. I just walked away
She needs training on how to react to hotel guests. No desk or table in room and had to put my coffee cup on floor. Talk about minimalist. Pillows were as hard as rocks and the size of cushions. Had to eat breakfast on filthy tables by the pool. Don't mind eating by pool but at least clean the tables. Rooms very clean but again why would I need to have words and explain myself to get two rolls of toilet paper and told by this lady that even the Holiday Inn doesn't have tissues in the room. I have traveled the world and only once in fifty years have I come across a hotel without tissues and that was in the UK. I have never known a Holiday Inn that doesn't have tissues in the room and in fact just returned from staying at two Holiday Inns on the UK and both had tissues.
ゲゲストMy stay here was amazing. The staff are very friendly and accommodate your every needs. I'm also waiting to hear back from my third party for information I've requested. They are very good at communicating back with you. Definitely recommend this site.