Wingate by Wyndham Houston / Willowbrook

Staff was very helpful, that was only thing. The main reason I picked Wingate by Wyndham was how nice and big the rooms are and breakfast. 1st room TV didn't work. After try to fix, they moved me to another room. Burns on carpet, rust in shower and touch up paint instead of painting. On waffle not protein. 1 step above a motel. And woke up with bumps on neck, from sleeping in bed.

First the elevator was broken and we had to climb stairs. Second thing you couldn’t bring extra breakfast to the room. Third thing got the bottom floor , but there was roaches and toilet flies in the bathroom, very disappointed.

Night staff was very unfriendly but day staff was very friendly & helpful - Room was large, clean and good enough!!

My experience was terrible. Both of our rooms upon arrival had a very nasty smell. The bed had dust mites in the sheets due to the humidity levels. in one of our rooms, there was blood stain on the floor and the sheets appeared unclean. in our other room, it looked like the coffee machine had previously caught on fire as there were a smoke mark in the mirror, as well as a bird mark on the countertop and on the floor. There were holes in the walls. Only one of the elevators was working. When me and my family got inside, the elevator shook as it was moving up to our floor. Asked for a refund. The staff informed me that I had already been checked in for an hour and hung up on me.

The rooms lacked proper maintenance and were run down. The the lobby looked nice and the outside of the building looked nice too.

Do not stay here ! They have break ins every night basically and have people breaking into your cars . And cameras do not cover entire building area .

There was no hot water & my room had to be changed 3 times for multiple reasons

I came from California for a wedding so I did not know the area , this was the worst Hotel I have ever stayed in . When I first checked in Sheriff’s were there that should’ve been my first sign to find another hotel. Only one elevator was working that one was dirty every time I would use it once there was cereal all over the floor, the pizza. I saw a few people just sitting in the hallways a couple fighting just a mess. The room , the bathroom floor the tile was broke it felt like you were gonna fall through , the shower/tub was pealing there was a bug in the tub. The hallways had a really bad mildew smell . Find somewhere else to stay don’t stay here

If you’re coming to Houston! DO NOT STAY HERE! I overheard the staff mention that the floor I was staying on hadn’t been addressed that day and boy were they right! As soon as I got off the elevator, it immediately had an overwhelming smell like something died/damp musty odor! This smell was all over the floor! Then when I get into my room the air was so damp that it felt HUMID in the room! I explained this to the front desk clerk and asked for a different room and I was immediately greeted with a horrible attitude and told that no other rooms are available and that the floor recently flooded and if I looked around I would see that they even painted over mold/mildew stains on the walls and ceiling! I ended up not staying and ultimately wasted my money because I did not purchase a refundable room through *******! With that, I know for a fact I will never stay at this hotel chain again and I may never use *******!