エクステンデット ステイ アメリカ スイーツ ヒューストン ウィローブルック ハイウェイ 249(Extended Stay America Suites - Houston - Willowbrook - Hwy 249)

Normally I have a good stay with them but for reason last time was not it. Im notngonna say the issue but imma give them one more chance and stay another night but if I have the same issue again I will be returning.

The hotel smelled a little like kitty litter and breakfast was definitely space but staff was nice.

I arrived and checked in. I was given the key to a room that was filled nearly to the ceiling with either supplies or someone’s belongings. The man at the reception counter assisted in looking for a replacement room. I was told to follow him and when we arrived the room was locked and he couldn’t get in. Then he proceeded to look for a third room but this time checked on his own. At this point I was pretty tired and was checking in close to 10pm so that’s why I didn’t leave. The carpet had blood stains and there was at lease 1 roach. The towels were dingy as well. I know that housekeeping cleaned the room, made the bed, and took out the trash but beyond that this was the most dissatisfying experience I have ever had at a hotel in my life. I did also tell the property my experience before leaving.

I had to wait for ten minutes before the receptionist opened the front door. On *******, it said that there is free breakfast but there was no breakfast.

We always enjoy staying here! The staff is friendly and the hotel is clean and so quiet. This is, however, our second stay with no morning coffee in the lobby as advertised, but we will continue to stay here. Very affordable and safe.

This hotel is always a great, affordable place to stay! It's safe, clean, affordable, quiet and close to 249 and the Beltway with Willowbrook Mall around the corner and many great restaurants!

Probably the nicest extended stay I've stayed in and I've stayed at many

I liked the rooms , ac and the staff that checked us in but on my way out when I was about to ask a question the Hispanic lady at the front yelled at me saying to wait a min she’s busy , so I walked out. She don’t need to working there if she can’t handle 1 questions with 1 other person in line.

The girl in reception she is respectful, I forgot my bag in there and she take care and she call to us ..with great integrity....She is good element for the company great future. Responsible. Thanks