We had two stays, one for one night and one for three after attending the Eagle Festival in western Mongolia. Arrival and check in was smooth and efficient. The front desk was able to hold a bag for us for the three days we spent away at the festival. We had breakfast included which was an easy way to start each day. The Nadam restaurant had Oktoberfest going on the night we arrived and we ate there again one other night. Service there was a bit slow to absent for both nights. The rooms were pleasant, roomy and clean. Beds were comfortable and there was a soft and a firm pillow for each person. We didn't have any special requests although I'm sure they would have been accommodated. The showers were roomy and water pressure/temp control very good. Wi-Fi was stable and strong throughout the hotel property. No password so connecting was easy. The hotel complex is located in a very convenient location which is great once you're there but can take some time coming from outside (tours, airport etc). We were able to walk to most attractions from the hotel and dine/drink in the area within walking distance. Overall pleasant staff, comfortable rooms and convenient location. Well worth considering while staying in UB.
The hotel is conveniently situated just a couple hundred meters from the main square. The managers are helpful, I could call them in the night to make changes in reservation. All staff speak English. It's a stone's through to the shopping malls, museums, banks. I recommend a book store just around the corner, it has books in English and translations in Mongolian.
This hotel does not meet the standards of other Kempinskis. My family and I travel a lot, like A LOT, and we've been to many Kempinski hotels. The problems started with our booking, which we made directly through the hotels' website (not a 3rd party). The booking states a 12:00 check in, but the hotel told us this was a mistake and their check in time is 2:00 pm. They allowed us to check in at noon without a fee, but it took series of emails in advance. We also booked the breakfast meal package through the website. On our first morning in the breakfast lounge, we were told we didn't get breakfast because we didn't have the meal package. Once again, I had to pull out my reservation receipt and prove (in front of other guests) that we had paid for the breakfast. They of course accepted the receipt and realized they made an error, but it was another hassle we shouldn't have had to deal with. The day before our departure, we requested the hotel have a cab ready for us to catch our early flight (we needed to leave the hotel around 3:30 am). The young man behind the desk indicated he would do so and that we could expect a 100,000 tugrik (about 29.00 USD) flat rate for the taxi ride (this is also what we paid to get to the hotel). After spending the day on the town, buying souvenirs, and spending our local currency (but saving taxi money), we returned to the hotel. I double checked with a different guy at the desk that we would have a taxi waiting for us. Afterall, as the evening Front Desk Receptionist, it would be his job to call the taxi company. It was good I double checked, because the other guy hadn't taken action and hadn't passed along the request. Moreover, when the taxi arrived in the wee hours of the morning, we were told by the Front Desk Receptionist that it was actually a 200,000 tugrik charge (double!). We were also told the first ”receptionist” we had spoken to earlier in the day was actually a Bell Hop and we were informed that he wasn't even supposed to be working behind the counter. As a result, we had no choice but to withdraw additional local currency (taxi couldn't take a card) from the hotel Front Desk (for a nice fee) in order to pay the taxi. What's particularly irksome is that we had plenty of cash which we would have saved if we had simply been told the correct amount. There were other issues, but this review is already lengthy... Overall, we had a less than stellar experience at this Kempinski. If you're going to Ulaanbaatar, I'd recommend you stay elsewhere. If we ever go back we'll probably stay at the Shangri-la. It's closer to the airport as well as the heart of the city.
With a stay at Amar Hotel Ulaanbaatar live in Ulaanbaatar (Bayanzürkh), you'll be within a 5-minute drive of International Intellectual Museum and Ulaanbaatar City Museum. This hotel is 2.3 mi (3.7 km) from Lenin Statue and 2.5 mi (4.1 km) from Central Tower.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and wedding services.
Grab a bite to eat at one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 9:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Event facilities at this hotel consist of a conference center and 3 meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 94 air-conditioned rooms featuring heated floors and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as desks and separate sitting areas.
ゲゲストSpent a night here and got a nice upgrade to a massive suite which was clean and very modern. I received an amazing welcome fruit platter which would have been impressive in a tropical country let alone in a cold country with mostly closed borders. The staff although very nice didn't really speak any English and the breakfast buffet was pretty disappointing
ゲゲストWonderful hotel, I recommend it! 10 out of 10! Cleaning every day and comfort in everything iits all just top class! In addition, free breakfast, and friendly staff. I really loved the service! I will be happy to stay here again when I ll be next time in Ulaanbaatar.
ゲゲスト객실과 욕실은 매우 넓고 깨끗합니다. 특히 객실 전면의 창문은 개방감을 줘서 객실에서 답답하지 않습니다. 조식은 그럭저럭 먹을 것만 딱! 준비되어 있어 크게 기대하지 않는 편이 좋습니다. 그래도 김치와 야채 그리고 약간의 과일이 준비되어 있습니다. 1층에는 편의점이 있어 간단한 물건이나 음식을 구입하기 좋습니다. 로비의 직원들이 어느정도 한국어가 가능해서 한국인 여행객들의 편의성이 높을 것 같습니다.
ゲゲスト3泊予約しましたが、初日午前8時にバッグを預かってもらいましたが、早めにチェックインできると聞いていたので、バッグを部屋に預かってもらいました。とても親切で気持ちが良かったです。しかし、午後9時ごろ戻ったとき、女性従業員が私を呼び出し、早期チェックインのためにMNT10000を支払わなければなりませんでした。私は言った、あなたは朝私に言わなかった、私は支払うことができない。Then she said, ”Then he who worked in the morning should pay instead of you.” It was also very unpleasant of her to say this to me. She was so unkind. 3泊予約して初日朝8時に到着しスーツケースを預けようとしたら、早くチェックインすることができるとして部屋にバッグを置いて出る。男スタッフがとても親切で優しい。ところが、夜9時頃ホテルに戻ったとき、女性職員が私を呼んで早いチェックインコストMNT10000を出て二度強要する。朝の言葉アンしてくれて、出せないとしたら、”そうなら朝に働いてた男スタッフがあなたの代わりにお金を私にするつもりだ”とする。ホテルでこのような言葉を私にしても私を不快にする。そして歌声非とても悪い。朝食もあまり、ジムも古すぎる壊れた機械だけ...