レジデンス・イン・フィラデルフィア・ウエストチェスター/エクストン(Residence Inn Philadelphia West Chester/Exton)

I appreciate Katie, the lady at the front desk. She is a girl's girl. She looked out for me knowing that i was a woman and checking in alone. She made sure she gave me a room where i'll feel comfortable and safe. Give her a raise!! Thank you Katie. ( She was the one working that evening when i checked in on 03/14/24!

Was in town for a hockey tournament, called prior to booking a “one bedroom suite” that slept “three!” So I called to make sure the couch was a pull out bed so my son could get a good night sleep. I was promised that it was and came to find out that it wasn’t. Was highly disappointed. The staff should all be on the same page! So my boy slept on a firm coach with not much room. All we got is all the rooms are full and we are sorry. I guess my definition of “hospitality” is different then there’s!

The room was amazing for what we paid. We liked it so much we are going to book a longer stay for our daughter's wedding in the fall. We are also going to suggest the older family members who attend the wedding stay there as well. Allowing the younger folks to stay at another location close to the Country Club.

they cancelled my reservation but called the neighbouring hotel and asked us to go there and get the room. This is very inconvenient for us in the late night.

The tub of the shower was pretty dirty. The body wash was completely empty. There was something wrong with the door that made it difficult to open and close. Other than that, everything was great. I really enjoyed the gym.

Everything was great. Handicap parking needs to be closer to entrance

Renee and the other staff were very helpful and accommodating. Amazing stay

this hotel exceeded my expectations . quite , clean, staff was friendly. gym was huge!

No hot water in the morning - had to run it over 10 minutes. I had already taken a barely warm shower - My wife got hot water. TV in bedroom did not work! (then it came on in the morning.)