Everything was great until...... My wife and I checked in Thursday for 3 nights. Upon check in, we were taken care of by Maria. Very sweet, attentive and had us on our way in no time. Thursday night was fine. Got up and went about our business Friday morning. Came back to the hotel Friday evening, head to the room and fell asleep quick. Then came Saturday morning. My wife is disabled, and we were on the 5th floor. We got to the elevator and waited about 4 or 5 minutes, and nothing happened. I called the front desk from my personal phone (the phone in our room wasn't hooked up) Was unfortunate to get a front desk person by the name of Kwamel. Very unprofessional individual. I asked if there was a problem with the elevators. He said yes, there were not working. I asked him how we were supposed to get downstairs. He directed me to where the stairs were. I advised him that my wife is disabled and not able to walk down 5 flights of stairs. In his own charming way, he had no other answer for me. I hung up and had to help my disabled wife down 5 flights of stairs with her walker and our cooler for the day. Took us about 25 minutes to get to the bottom as my wife had to take one step at a time holding on the guard rail with both hands. I had to stand under her so she wouldn't slip and fall. When I got to the front desk, I inquired how long they would be out. My wife and I were going to be at a convention all day but obviously needed them working before we got back later that night. Mr. Personality had no idea. I inquired what we were supposed to do if we get back and they are still not working as there was NO WAY my wife could WALK up 5 flights. He was very unsympathetic and showed no compassion whatsoever. There was another rep behind the desk. She kept quiet for a while which was probably better for her. She finally asked me to come to her. She looked in her computer and long story short, if they were not fixed by the time we got back we had a room on the 1st floor waiting for us. I would just need to clear everything out of our current room which of course I would. That reps name was Karen. She was very nice, polite and showed an interest in helping us. Kwamel showed NO SIGNS to help. He just stood there with his shirt untucked and looked like it had been slept in. Instead of being part of the solution he kept telling me no. Wonder if he would have felt the same way if it was his mom or his grandma that was disabled and had to walk down 5 flights of stairs. I called Karen later in the day and was told they got 1 side working but the other wouldn't be looked at until Tuesday (holiday weekend) I am very surprised they wouldn't have someone on call 24 hours a day in case something like this happens. Doesn't say much about how much they care about their guests. Got back to the hotel at around 8PM. We were greeted by Daniel. We told him what took place that morning. He was VERY apologetic and showed much sympathy. Kwamel should really take some notes from
The Heindel House - Halloween and Christmas lightsより11.66km
慌しい一日の終わりには、Super 8 by Wyndham Raleigh North Eastでおくつろぎください。Super 8 by Wyndham Raleigh North Eastは、ローリーでも指折りの素晴らしい宿泊施設の内の一つです。ローリー・ダーラム国際空港とダラム駅(アムトラック)が、それぞれ29kmと47kmの距離にあります。付近のエリアには、Farotage Nation Loungeやキャット & ワイン・ハウス、グリーン・ロード・コミュニティ図書館などの多くの観光名所があり、充実した時間をお過ごしいただけます。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。ローリーの当施設には、併設の駐車場があります。
ゲゲスト2023.01.31
2022年5月31日に3801 Capital Blvd、Raleigh、NC 27604にあるSuper 8 by Wyndhamにチェックインし、4-nightの滞在で2022年6月3日にチェックアウトしました。その後、2022年6月4日にチェックアウトするためにオンラインで別の夜を予約しました。2022 年 6 月 4 日土曜日、フロントデスクに行き、以前の滞在でチェックアウトし、滞在フォリオが記録のために印刷されたことを要求しました。フロントデスクマネージャーは、それが彼女の方法か何でもないと言いました。勤務中のフロントデスクマネージャーは、滞在を延長することを主張しました。以前の滞在は閉鎖するように頼みました。まず、彼女は私が40ドルの追加のデポジットを支払わなければならないと私に言いました。これには40ドルのデポジットがあることを彼女に思い出させました。それから、チェックインのために午後2時までに戻ってくるように言われました。近くのグリーンロード公共図書館でやるべきことがいくつかあるので、私は彼女にそれが大丈夫だと言った。図書館で、メールを開いたとき、フロントデスクマネージャーが土曜日と日曜日の滞在の予約をキャンセルしたことに気づいたとき、私の驚きを想像することができます。ホテルに戻ったとき。フロントデスクのマネージャーは、すぐに部屋から持ち物を取り除くためにトロリーを持って行くように私に頼みました。私は彼女の上司に話すように頼みました。彼女は拒否した。彼女は部屋(322)に進み、私のものをゴミ袋に入れました(濡れたものと乾いたもの) - 混乱の山、階下に来て、私は自分自身と私の持ち物を建物から取り除くように頼みました。私はやって、この地域の他のすべてのホテルが完全に予約されていることを発見しました。 06/07/2022まで待って、私が扱われた方法に問題が見つからなかった施設のゼネラルマネージャーに問題を提起しました。その後、施設での経験を一般の方と共有することにしました。
ガーナーのThe Heindel House - Halloween and Christmas lightsホテル
2022年に開業したトゥルー バイ ヒルトン ローリー ガーナーは、ガーナーで宿泊予定のお客様に非常にお勧めです。当施設の位置はローリー・ダーラム国際空港から約36km、ダラム駅(アムトラック)から54kmです。クリーチ・ロード・エレメンタリー・スクール・パークやRegal White Oak、Rand St Christian Churchなど、周辺で多くの観光名所をお楽しみいただけます。お時間に余裕があるお客様には、館内の様々な施設でお過ごしいただくのもお勧めです。お客様のレビューによると、このホテルの施設は最高レベルです。
ゲゲストTruly amazed with this hotel. Definitely will stay again. Truly had a blast with the staff who honestly enjoyed our company and entertainment. The location was off the normal path of most traveling which was convenient to no nonsense in the area.