I had a bad experience, I arrived at the hotel on 12/24/2023 around 10pm, the reservation was already paid, the attendant made a security DEPOST block $100 dollar on the cred card, and told us that breakfast would be from 7am to 11am , because it would be Christmas the next day, but the normal time was from 6am to 10am, so far so good, the problem started the day after we left the room to have breakfast, that's when COFFEE attendant said it was already CLOSED, AND IT WAS ONLY 9:40AM, SO LITTLE ATTENTION WAS GIVEN, FULL OF ATTITUDE, I CONTESTED HIM AND SAID THAT THE front desk ATTENDANT TOLD US THIS WAS BREAKFAST TIME FOR THE 25TH, AND THE COFFEE ATTENDANT TOLD US , I DON'T CARE, THIS IS NOT MY PROBLEM, WE GO TO THE front desk ATTENDANT FOR A SOLUTION, WHEN WE GOT THERE THERE WAS A COUPLE IN FRONT OF US, COMPLAINING TO THE SAME PROBLEM, WHEN He ASSISTED US THE ATTENDANT WAS ALREADY IRRITATED AND WAS RUDE, HE COULD NOT PROVIDE ANY SOLUTION, AND WOULD LEAVE A MESSAGE FOR HIS MANAGER, WE NEVER RECEIVED A CALL FROM THAT MANAGER, OR A SOLUTION, ON CHRISTMAS DAY, VERY UNPLEASANT, I DO NOT RECOMMEND ANYONE FOR THIS HOTEL, VERY LOW CLASS OF PEOPLE WORKING AND LACK OF MANAGEMENT...
Had a good time, most American hotels are not a high quality compared to the European and middle eastern hotels where we spend most our time. However the service was pretty good, even if none of the employees had a degree in hospitality like most EU hotel staff has. Great value for money and friendly staff.
The hotel is recently remodeled and looks incredible. The space is designed nicely. The staff at the reception are welcoming, professional, and helpful. Special thanks to Mindy Cruz, who wasn't just helpful but went above and beyond, and was proactive in helping with my reservation. Things like this make me want to keep coming back to this nice hotel.
We checked into this hotel for 11 nights because my daughter was having surgery in a nearby hospital. When choosing where to stay we considered Airbnb’s nearby for half the price and twice the space. The only reason we chose the hotel over the Airbnb was because we wanted housekeeping services and didn’t want to be busy cleaning when we knew we would be going back and forth to the hospital . Lo and behold, we are here on day 9 and housekeeping has shown up exactly once!! On day 2 we complained to the front desk who told us that they only clean the rooms every third day! Nowhere in the booking was this information disclosed! On day 5 we again complained as our room still wasn’t cleaned even once. Housekeeping showed up on day 6!! When I spoke to the front desk clerk she explained that they are having a lot of short term guests and can’t keep up with the housekeeping demands. Why is that my problem?? I will never again stay at a Hilton hotel. This was the worst experience ever!!
Length of Stay: 4 nights Room: Nice size 2 queen bed, nespresso pods, refillable glass water container, streaming tv, connecting rooms, digital key (honors members) everything you need. Cleanliness: ***** Lobby, restaurants, general area & rooms are very clean. Amenities: ***** Roof top swimming pool and the Treehouse Lounge was amazing. Get the tacos! Due to us attending the Dave Matthews concerts in the evenings, we only eat breakfast at the fabulous Banter restaurant, it was delicious. Next time we will have to stay for dinner. Additional amenities: Wi-fi, fitness center, business center, meeting rooms, only valet parking, wheelchair ramp for lobby/reception access Service: ***** I can not say enough about all the staff, from the front desk, restaurants, valet and management, they were very friendly and welcoming. Location: ***** The hotel's proximity to key attractions is desirable. 5 minute drive/12 minute walk to the desirable downtown of West Palm Beach. iThink Amphitheater if your staying for concert is 20-30 minutes away. 8 minute drive to Brazilian Ave public beach access. Value: ***** To Note: Valet is $44 Non-Ref Pet Fee $75 Overall Rating: 5 Stars
I stayed here because of reputation, price, comfort, and location in that order. The main issue I had was that the bed was not doo comfortable., it had that dip in the center from overabundance of use and needs to be replaced. One the other hand the room was clean and comfortable. nice tv, couch, bathroom, and mini fridge. Although I didn't use the pool it was clean and looked inviting. I did see some teenage in it and they seemed to like the pool. The breakfast was awesome and a great selection of hot and cold things. You will leave stuffed after breakfast included in the price by the way. Staff was really friendly. The location is about a mile off i95 and it took about 15 minutes to get the ”The square” which is a great eatery location and shops”, and the beach is another 5 minutes from there. It about 15 min from Mar-a-largo club if that's your thing to drive by and see his mansion. Overall a good stay and I'd recommend this hotel.