The staff has exceptional customer service from the front desk to hospitality! The wine and cheese from 5 - 7 were great to ”wind down” for the day and the cookies and milk from 8 - 9 were so tasty for an evening treat or bedtime snack. My room was LARGE with two levels - queen size bed, a large sofa, a side chair, and a faux fireplace with a space heater to imitate the real deal. The space heater did heat up the room because it was quite chilly. The only complaint I have is that my microwave did not work and it was pretty cold in the rooms but the staff was more than willing to accommodate my needs. The floors creek a lot when people are walking or just settling for the evening. Those little inconveniences will be there with the age of this building but it also speaks to its history...thus the story of Sally the Ghost. I was not afraid of that after reading about her story on my first night there.
This is the place to stay in Winston Salem. My nephew who was only a day old was transferred to the NICU at at local hospital. As you can imagine my brother had a lot going on. I called the hotel and Tanya went ABOVE AND BEYOND to accommodate and help to make this horrible situation a little easier. She kept in contact with me during my brothers stay, extended his stay and the hotel even got the baby a gift that was waiting for them at check out. Everyone should take a lesson from this employee. The kindness she showed was so appreciated. There are not enough words to describe how much it meant. Thank you Tanya! She deserves a raise!
ウィンストン・セーラムにあるHoliday Inn Express Winston-Salemは、2023年に改装されました。スミス・レイノルズ空港から12km、ハイポイント駅から29kmと、交通便利な場所にあります。New Life ChurchやTwin City Bible Church、パークランド・パークなど、周辺で多くの観光名所をお楽しみいただけます。館内の様々な施設で、有意義にお過ごしいただけます。
ゲゲストMy experience was taxing to say the least. I arrived, after working an eight-hour day and traveling five hours, to a room that had old urine stains at the base of the toilet (both sides). The staff immediately provided a replacement, but it had the same issue. The third room was much better but clearly had not been used or dusted in a long time. The staff member did state that they do not typically have much business. I would expect that there is ample time to clean the rooms, even spot-checking the ones not in use. If I had had the energy, I would have taken the loss and gone to a different hotel. Luckily, I was checking out after two nights. I will not be returning, frequenting any Baymont properties, or recommending to anyone.
ゲゲストGot there late approx. 12;30am but called front desk around 4pm to tell them of my late arrival and they said room was already paid for, no problem. Got there and they said they never got the money and wanted me to pay to stay again..... ARE YOU KIDDING ME??? My aunt booked through BOOKING.COM and yet they said they were only paid for one night, but we had paid $451.00 for two rooms, for 2 nights..... So I had to call my aunt who did the reservations at 2AM and ask her to send me a copy of her banking page where they took it out of her account and she did, but that still wasn't good enough. My aunt was on the phone with Booking.com for almost 2 hours and they were as rude to them and her and they were to me!!! THANK YOU BOOKING.COM for getting us out of this hell hole the next morning and found us a decent place! When we finally did get to the room it was soooooooo nasty and filthy and my son's room looked in the microwave and found Pizza in there with mold all over it and the ranch dressing with mold!!! YES I TOOK PICTURES OF ALL THE FILTH!!!! A homeless person wouldn't have been comfortable with this!!!!