W hotel in Xi'an, as the most popular hotel in Xi'an, felt its high-quality service from the moment of entering the door. The handsome man at the door helped to open the door and pick up the luggage. Kiki, a beautiful woman in the lobby, was very kind and dedicated. Felicia at the front desk was very serious and careful, and the hotel room service was also very good. Give a compliment to the excellent staff.
自動翻訳
ゲスト
2021年6月25日
The hotel is located quite far from the city centre(City wall). I had to take a taxi for about 30 minutes. I stayed in the suite room with my children. Hotel room is clean. Swimming pool was nice. However, hotel reception staffs did not communicate well in English. There were mosquitoes in the room and I called the reception and asked for mosquito repellents. But the staff didn't understand and I got it only after explaining it in Chinese to the housekeeper who came to my room. And someone kept smoking in the hallway. It's the first time I've stayed at a hotel in such an unpleasant environment.
自動翻訳
ゲスト
2021年6月13日
The hotel is amazing, the staff are polite and eager to help. The rooms are sophisticated and well designed. Breakfast is plentiful and extensive :) will definitely recommend and come back.
自動翻訳
Hae young
2021年9月27日
W front desk provided us with great service. We tried to bring our pet but forgot to bring the immunization papers. They called and provided us directions to a pet hotel and called a taxi for us. We requested some small stuff and they were always so helpful. Hotel gym and pool is always maintained clean and nice. Third floor Hotpot buffet was also delicious. Although there might have been an in-guest discount for the restaurant but we didn't know about it until we got back to our room.
I would recommend the W and its always a very nice stay.