We booked the hotel so that the kids can be happy with the pools, but it was closed! All the pools where completely closed!
The hotel is a little run down, no english speaking personal at the reception, no restaurant to eat (except for breakfast), the location is very good as in walking distance for restaurants, stores and cableway to Tianmen
翻訳
ホテルからの返信: Dear guest, we deeply apologize for not meeting your expectations. Due to equipment maintenance, we have had to close the swimming pool recently to ensure that it can reopen in its best condition and provide guests with a safer and more comfortable experience. However, we understand that this decision has caused inconvenience to you. We sincerely apologize for this and look forward to the opportunity to provide you with better service.
ゲスト
スーペリア ダブルルーム
宿泊: 2024年6月
カップル・夫婦での旅行
11件の口コミ
5.0/5
とても素晴らしい
投稿: 2024年7月17日
As the hotel was great we extended and enjoyed one more night - great location, great staff
翻訳
ホテルからの返信: Dear guest: Thank you for choosing Zhangjiajie Four Seasons Water World International Hotel. Your full affirmation has given us the greatest motivation and encouragement. We hope Four Seasons Water World International can become your first choice for travel and sincerely look forward to your next stay.
ゲスト
デラックス シングルルーム
宿泊: 2024年5月
友人との旅行
4件の口コミ
2.2/5
投稿: 2024年8月24日
We booked this hotel especially for its swimming pool . The pictures posted online showed great swimming facilities. However the next day when we tried to go swimming, we discovered the swimming pool was closed for service for several days. We were very disappointed. None of the hotel employees informed us of this when we checked in, otherwise we would definitely have switched hotels. And nothing on the website told us the pool was closed when we made our online reservation. What's even worse is the hotel front desk employees who did not show any caring whatsoever when we expressed our disappointment. After all, the hotel is called "Water Amusement hotel". Even the manager didn't want to even talk with us. I can't believe how much everyone there did not care one bit!!! Worst experience I've ever had and I would not only never return to this hotel, but will tell everyone to avoid this hotel, with such despicable service!! Zero stars!!
翻訳
ホテルからの返信: Dear guest, we deeply understand that the swimming pool, as an important part of the hotel's leisure facilities, holds special significance for many guests. We apologize for not meeting your expectations. Due to equipment maintenance, we have had to close the swimming pool recently to ensure that it can reopen in its best condition and provide guests with a safer and more comfortable experience. However, we understand that this decision has caused inconvenience to you. We sincerely apologize for this and look forward to the opportunity to provide you with better service.
ゲスト
スーペリア ダブルルーム
宿泊: 2023年11月
カップル・夫婦での旅行
23件の口コミ
4.5/5
非常に良い
投稿: 2024年2月27日
I was a bit disappointed that the swimming pool was closed for the winter; I don't remember seeing that before booking. There were many tasty choices at breakfast; take your coat there with you if staying in winter. The bed, pillows, and shower were extremely comfortable after a long day's walk in the national park. Beware of taxi scams--have the driver bill you BEFORE you get out at your destination or you might see silly extra charges tagged on later. It took several phone calls to DiDi to have our scam resolved.
翻訳
ホテルからの返信: Dear guests, thank you for choosing Zhangjiajie Four Seasons Water World International Hotel, your recognition is our greatest pursuit, sincerely looking forward to your stay again.
Florence mei fong
スーペリア ダブルルーム
宿泊: 2023年9月
家族旅行
10件の口コミ
3.7/5
投稿: 2023年11月27日
Did not see any water amusement park and the breakfast is not good . The service is not really good . The hotel had too many areas with too heavy a smell of cigarettes. I thought it was not a smoking place inside the lobby.
翻訳
ホテルからの返信: Dear guest, thank you for staying at our hotel . We deeply apologize for you have encountered . We have forwarded your valuable feedback to relevant departments for follow-up and processing. We will continuously strengthen the service attitude of our employees and strive to provide better quality service for every guest. We look forward to your next visit!
ゲスト
デラックス シングルルーム
宿泊: 2024年3月
家族旅行
7件の口コミ
3.5/5
投稿: 2024年4月22日
No english speaking stupid
翻訳
ホテルからの返信: Dear guest: Thank you sincerely for your valuable feedback. We will strengthen employee training and improve their English communication skills. We will do even better for your next visit! Wishing you a pleasant journey!