This place was incredible in all aspects, beautiful room, clean, many amenities. But the shining star was their service which went above and beyond. They had extensive itinerary recommendations for Tianmenshan and Zhangjiajie parks. They helped us purchase tickets for the park. They also had free laundry service which was picked up in the morning, returned and dried when we got back to our room late afternoon. They set up pick up and dropoff between zhangjiajie city. The entire experience was so seamless. They were always very responsive
Mmichael favilaOur stay at this hotel was more than a 10 out of 10. It was inexplicably wonderful. You simply have to experience it for yourself.
The exceptional service began with our premium pickup from the train station directly to our Nordic two-bedroom home. Each morning, we were greeted by the stunning view of the park: sun rising behind the mountains, bird songs and forest sounds, peaceful sunrises, and drifting fog.
We are deeply grateful to
• Mr. Xiao, our concierge, for his attentive care with our meals and requests.
• Mr. Wu, our private tour guide who kindly asked what we are looking for and we said less crowds, relaxing experience, yet full of adventures. He then delivered beyond our dreams. He secured us access to a magnificent route typically reserved for country VIPs and we were the only visitors in the trail. The climb was thrilling, the views mesmerizing, and our drone footage is spectacular.
If you go, do request for Mr. Wu. His guidance turns our trip from great to legendary.