AAlHuangEverything was good. The service, the breakfast, and the pool were all good. Very comfortable overall. Only except that the WIFI signal was broken inside the bedroom. The network needs a serious upgrade.
ゲゲストThe staff is great. Super friendly and accommodating. Checking was a breeze on Thursday afternoon. The hotel itself has a very nice small front lobby/breakfast area. This is the only area that appears to be updated and kept super clean. We had stayed here years ago and I think things have slowly degraded since our last visit.
Our first night we stayed in a standard queen room. The main hallways and rooms are really starting to show their age. They are superficially clean but when you look a little closer the stains and blems start to show. Bed was incredibly hard almost like sleeping on a box spring. After a bad night trying to sleep in this room we asked for another room and upgraded to a king suite. The suite rooms are much larger in size with a separate bedroom and pullout couch. Same issues though, the couch had stains that we could not even begin to identify and probably would have lit up as a rainbow under some black light. Had to throw a sheet over the couch just to be able to sit on it. The cabinets holding the microwave seemed to be bending under the strain and we didn't dare touch them as it looked like they were going to fall right off the wall.
The location is a little tricky the first time you try and locate the place, its tucked back off of a side road by the freeway. Overall this is a mid range hotel with decent pricing. Would love to see some updates done before we go back to it.
MMylene WWe booked it for a fun convention. I was disappointed right off the bat. I put both my husband's name and mine on the prepay reservation. They insisted that my husband had to come in to show photo ID so they could confirm it really was us. The kitchenette had no towels or anything to wash with. They said they don't have kitchen towels or cloths. We booked 3 nights, they gave us 2 washcloths, 2 hand towels and 2 bath towels. They said they had a towel shortage. Brought our garbage to the front desk because we didn't know what else to do so they said, put it outside your door and give us a call about it being there. Although, there was no replacement bags in the room. When I went to take a shower, I learned that we had 2 hotel type conditioner bottles and 2 lotion bottles. No shampoo. We only got one mini bar of soap so I used it to wash my hair. The heater in our room didn't work right either. It was either blowing cold or hot when set on Auto. We did try several settings. We froze the first night. Cooked to death second night. Third night just cold but not freezing. I heard the restaurant isn't open yet. I could see things were being worked on but they also seem to have a lack of staff. I don't feel the cost was appropriate for the level of care. I did find 2 of the staff that really did seem to care. One stuck up woman and then lazy ones. Notice the unclean porch. The tore up base of front door.
SStuNaomiThis hotel is not in the best location a lot of undesirables and drug ******* in the area
The front door looked like someone had tried to kick it down at some point
No large towels were provided only hand towel size .
Lots of hairs in bed
Toilet did not flush properly
Bed was comfortable, fridge and microwave provided were both clean
Wifi worked ok and lady on reception was nice .