You get what you paid for. If you are looking for a very affordable place to stay and your only concern is your budget then this is your go to place in Edmonton area. Location wise, it is in an odd place and there aren't shops close to this location so you'll have to go out and drive if you need to buy something. With regards to service, they went above and beyond my requests and are super friendly and welcoming. I requested for a portable heater because they have no way to adjust the heat temp in each room (it's centralized) and they offered me this option for free. Their TVs are smart TV and I'm super amazed because you don't get this in bigger 3 star hotels where you pay almost double the price of what you pay here! You will just have to request in the front desk for the TV's remote control if you want to use the smart tv features like logging in on your streaming apps or casting/mirroring videos from your phone or tablets to the TV's screen..
Ample parking, rooms have been modernized. Great feature that you can make use of the hot pools of the Canoe hotel across the street. Bit at the edge of town, but you can get free bus tickets to go around Banff.
We booked the hotel based on good reviews, however we were disappointed with the service and facility. They were not 24/7 available on desk. It was really an inconvenience for us due to no elevator to go on the second floor. Same limited Breakfast options everyday. No changes in the menu. There were strange noises coming from the washroom as if there was someone inside. Not a great experience staying there.
Needed to request housekeeping was told that half not everyday. We requested garbage removal and clean towels on day 3. Room was freezing cold when we checked in. The heat was turned totally off. Due to the age of the building it took until the next morning for room to be at comfortable room temperature. I actually bought a blanket at Walmart my first night
Check in service is located in the Ramada Hotel,staff were kind and made the process easy! The motel is dated. Don't let the pictures deter you . It is clean and has everything you need for a nights stay. Only thing you may want to bring with you is pillows . The beds are comfortable and the price is fantastic. Will definitely be staying here again .