Booked in for 2 nights, Room ok-apart from the tv is not a smart tv so you are stuck with a few channels, and you can’t even attach a firestick etc..and this hotel is new from last year(2024)…we also brought our dog and had to pay £20 per night extra can’t see the why, as I have stayed in plenty of Holiday inn’s around the world and there’s never been an extra fee..
The room Phone also didn’t work, so had to go downstairs and air my frustrations.
For the amount we paid I expected a bit more from this hotel.
Hotel and facilities are outstanding. Two issues that greeted me when I arrived which took some of the gloss off.
First the check in process was painfully slow (literally, I'm disabled) had to wait far too long to collect my card key. Definitely not efficient.
Second had an additional charge of £14 for parking despite being a blue badge holder and no where close by as an alternative. Effectively taking advantage of my lack of mobility. Worse when I checked the website I had used to book a figure of £10 was quoted.
Gripes aside this is a wonderful place to stay and the breakfast first rate.
Fair & Honest.
Negatives - 1) room (single with double bed) too small.
2) bar staff (gent) too cocky let the team down
3) no comeback when they checked my room out for cigarette smoke (from designated outside smoking area).
Positives -1) entertainment 1st class 2) all staff have obviously been well trained on how to respect customers. 3) very friendly holiday makers hotel 4) location
ゲゲストWe visited this place with friends, 5 of us, and got a great service for 5 people in 2 different rooms. We shared one toilet. We paid 118 quids for service which is quite nice for 5 people staying for a night. As we were visiting the Blackpool pleasure beach and carrying backpacks would have been difficult so we requested the hotel staff to keep our luggage while we checked out and were gone out for the entire day, and thankfully they agreed. All in all I loved the overall service, highly commendable.
ゲゲストomg from the moment I walked in i was attended to nothing was to much trouble i had a sea view double room there was a act on downstairs very loud was worried about the house but never heard a thing the decor is a bit dated but the friendliness of the staff and yhe feel of the hotel made up for that I had a fantastic stay it does just what it says on the tin I will definitely be goung back
ゲゲストNice service, there is a lot of facilities but I'm going to Blackpool for competition so I have no time to enjoy it. It is quite suitable for family trip. And the tram stop just the walking distance from the hotel it is convenient.
ゲゲストPamela & Peter were great making sure I had everything I needed, including car parking availability. The bed was very comfortable, the shower was basic but hot. I didn’t use the tv & nearby chair but they were available. The breakfast was good & I had a very tasty home-made steak pie & veg one evening. Plenty of pubs and curry restaurants nearby.