The hotel was ideally located and featured a modern, stylish interior. The only drawback was the breakfast offering, we would have preferred a buffet option for greater variety and convenience.
No need to be nervous about this place. All the poor reviews are from years ago before the remodeling. Any more recent reviews are quite good, including mine. I did have two issues. One, in the room it says you must put a thing on your door saying you want it cleaned, or else they won’t clean your room. I put this on my door after the first night. My room didn’t get cleaned until the third day in the late afternoon, and I left the next morning. Two, the second night I was sleeping at 2:30 AM there was a loud noise coming from between the ceiling on the floor I was on and floor of the floor above me. Def couldn’t sleep through it and it was like this for like 20 minutes. And I wasn’t the only person in the hallway investing this sound. I will say overall it’s a place worth staying. People are very nice, and the breakfast is good.
We booked 2 rooms 1 night last minute booking. I got Junior suite for me & my husband. Room is very spacious for UK standard, sea view is very beautiful Seaview. The hotel has lift thats very good for travelers with many luggages.The room is a little cold so we switched on spare small heater which is warm enough. Their specialist amenities are very good. Whisky Honey. Oh.our room door isn't working, that's pretty scary.
ゲゲストNo need to be nervous about this place. All the poor reviews are from years ago before the remodeling. Any more recent reviews are quite good, including mine. I did have two issues. One, in the room it says you must put a thing on your door saying you want it cleaned, or else they won’t clean your room. I put this on my door after the first night. My room didn’t get cleaned until the third day in the late afternoon, and I left the next morning. Two, the second night I was sleeping at 2:30 AM there was a loud noise coming from between the ceiling on the floor I was on and floor of the floor above me. Def couldn’t sleep through it and it was like this for like 20 minutes. And I wasn’t the only person in the hallway investing this sound. I will say overall it’s a place worth staying. People are very nice, and the breakfast is good.
ゲゲストEverthing was fine until I checked out in the morning, when the receptionist, told me I had an outstanding payment of £28 to pay, due to the fact that my card had been declined. I pointed out that payment was made to trip.com, using my debit card over a month ago, and that the payment had been taken from my bank. The receptionist then called the manager, who informed me that the hotel had not received payment, because my payment card had been declined, luckily I had the receipt, which was clearly marked as paid. I also said that my card could not have been declined, as payment had been debited from my bank account, they then said they woud look in to the situation, as trip.com had not paid them.
The whole situation was very disturbing, and therefore I will not be using trip.com again
ゲゲストPositives:
- Young lady on reception super friendly, helpful and professional.
- Requested teapot and fresh milk for room and provided efficiently with a smile.
- Issue with dirty bed linen dealt with professionally and apologetically, room changed offered but declined.
Negatives:
- Both twin bed sheets were dirty. One covered in mould or grease. The dirt did not look fresh but still I find this disgusting and unacceptable in any hotel of any standard.
- Lady on checkout abrupt and unpleasant.
PPHYO PHYO WAI YANG YINGThis is very small botique hotel, didn't look impressive front the entrance outside hotel. The moment we went in, it is really cozy & we were greeted by very warming in house manager & booked dinner table as well. We enjoyed their breakfast and as well as dinner, very good quality. Our concern is this hotel doesn't have lift.
AAlan wThis was our third stay at Stonefield castle. It is a beautiful building with a nice bit of history. The grounds are extensive with scenic views and wonderful walks. The staff at the hotel were courteous and friendly. There were many lounge rooms and a well stocked bar. It is a handy place for a short stay near Tarbert if you are touring the Loch Fyne area. We shall return.
ゲゲストThe hotel was ideally located and featured a modern, stylish interior. The only drawback was the breakfast offering, we would have preferred a buffet option for greater variety and convenience.