All I can say is the kids loved it other than the beds. The beds were both visibly sunken in the middle. This was in room 164. Our friends stayed in another room and had great beds. Ours needs replacing badly.
The worst part was the noise at night heard until everyone settled down for the night around midnight. (We use earplugs and still too noisy)
The rooms aren’t sound proof at all. Upstairs or down. Our friends stayed in a room upstairs and had the same problem.
The best part was the pool for the kids which is why we chose to stay here along with the included breakfast(yogurt, peaches fruit cups, white bread for toast, cereal, make your own pancakes, juice and coffee. Had milk but no cream for coffee which many voiced their disappointed ). Very minimal breakfast but kids were happy enough.
Hopefully management can make a few changes to make the stay better for the guests to come.
ゲゲストNice property. Very ridge on early and late check-in and check out. Check on time is 1:00 and it is an extra $50 to check in early. Check-out time is 11:00 and can be extended to noon without a fee but beyond that it is $50. Breakfast is a little bit light with no hot foods.
Great pool and water slide along with a hot tub. I had a suite, and room size was good, almost a mini condominium.
ゲゲストVery nice staffs😘
Our family reserved 6 rooms for our special occasions, we all had a great time at this hotel. They really took good care of us during our entire staying .
Very comfortable bed and the center of everything. Definitely recommend staying at this hotel.
ゲゲストAbsolutely stunning view. Cabin was older but very charming, we made the most of the fireplace in the room and enjoyed a view of the lake from our balcony. Bathroom was clean with everything we needed. Coffee also provided in the room which was nice. I read the beds were uncomfortable on other reviews and I’d partially agree - not the best but again not the main reason or expectation for visiting emerald lake. I will say the pillows were extremely thin and uncomfortable.
Staff were very friendly and attentive. Shuttle service was easy. Restaurant was pricey but overall good. No wifi or signal in the room is something to be aware of, but heightened the experience in my opinion. Overall, great!
MMikki LizIt was my second time staying at this hotel.
There were two things I really needed to mention.
First, I turned on Netflix and started watching a movie around 8:00pm but I fell asleep shortly after. Around 9pm someone started knocking on my door very loudly, which woke me up. I then heard someone outside saying, “Hey, lower the volume.”
I was honestly super confused because the TV wasn’t even that loud???? and the knocking itself was louder than the TV and was what actually woke me up. I didn’t open the door because I found it creepy.
After that, I called my friend, and he suggested I contact the front desk. When I called, the lady told me their housekeeper had already checked and there was nobody in the lobby anymore (which makes sense because it had happened around 20 minutes earlier). She also said other people shouldn’t be able to access guest floors without a key card. When I asked whether anyone staying beside me had complained, she said nobody was staying next to my room, and the guest next door had only just checked in.
Maybe it was just someone passing by, but it was still really weird and uncomfortable. I’ve stayed in many hotels in different countries and have never experienced something like this before.
The second issue was that both the internet and TV stopped working at night and were still not working the next morning when I checked out, which was really frustrating. I mentioned it during checkout, and the front desk staff simply said the whole building was having the same issue and they were trying to fix it 🥲
The good thing is they’ve now fixed the access issue, so everyone needs a key card to access their floor.
The hotel itself is brand new, very quiet, and clean, which is why I chose to stay here again. Since it’s owned by Hilton, I honestly expected the staff to be a bit more professional when speaking to customers.
The housekeeping staff were all super friendly though.
SSteven C K価格については、非常に十分です。部屋の多くの側面は時代遅れに感じましたが、すべて完全に機能し、問題なくきれいでした。個人的には、節約と機能が本当に重要なので、私はこのようにそれを好みます。
スタッフは皆親切で、2AMでチェックインできるのが大好きで、スタッフが私を助けてくれます。