В целом не плохой отель, остановиться на 1-2 дня, как в нашем случае перед перелетом отдохнуть, сходить в душ, то самое место, хорошая кровать, постельное чистое, единственное нет одноразовых зубных принадлежностей, но это мелочи, рядом кофейня, хинкальная и пиццерия, правда оочень сомнительного качества
В целом всё понравилось. Исключением является несоответствие цены за завтрак, так как при бронировании цена за 1 взрослого была указана 700 рублей, а по факту - 1400 рублей.
Останавливались в данном отеле в августе 2025 года ! Понравился чудесный вид из окна, кристально чистый номер, такое ощущение что гостинца после свежего ремонта, очень уютные и современные номера ! В дУше были все необходимые принадлежности для гигиены, питьевая вода на этаже, на первом этаже предоставлялся очень вкусный и многообразный завтрак, с удовольствием вернемся ещё раз в тот отель !!!
Всё отлично, номер убирают, всем ежедневно пополняют, завтраки хорошие, местоположение топ. Есть нюансы незначительные, но и отель не заявлялся на безупречность. Всё супер, рекомендую
The place is about 30 minutes from Sheremetevo Airport by taxi. The price for taxi from airport and back is equal the cost of room for 1 night. The hotel has no transfer as they told on reception. Moreover, the breakfast price was included but the kitchen didn’t work that day and they denied to make lunch-box. It’s very dark outside. Good rooms and wi-fi. There is hot water in the shower.
ゲゲストHello to the esteemed management of Novotel Moscow, I am guest Saja Al-Mutawa. I would like to inform you of my extreme dissatisfaction with the receptionist Varvara's treatment of me upon check-in. My reservation was from 6/18/2025 to 6/22/2025, two rooms for four people, reservation number (). The full amount of the stay was paid via Trip.com. My flight was delayed, so my check-in was delayed that day. This was a delay from the airline, and I bear no responsibility for it. I arrived on 6/19/2025. I contacted the reception before that, and informed them that I would be delayed about four times, and the employee told me that it was fine as long as the reservation was paid. I also contacted the Trip.com app, but upon arrival at the hotel, I was told that the reservation had been canceled!! How I contacted you several times and each time I was told that my flight was delayed and my reservation was paid for. After many attempts that lasted for hours and I explained my situation that I was with an elderly person with cancer who was receiving chemotherapy and was very tired, our passports were taken and we were given rooms. I am very upset with this unprofessional treatment and will not give the hotel a good rating despite my great satisfaction with the place and rooms.
IIri_AsiaOne of the best hotel near Arbat street. The location is really convenient with an underground station just across from the street. The staff is friendly and helpful, always greeting people with a smile. The room is spacious and clean with all the amenities you need. We didn't have breakfasts in the hotel, as there are many nice coffee shops and restaurants around. Overall, it was a wonderful stay!
ゲゲストПрекрасный отель! Все идеально чисто, сервис на высоком уровне, вежливый персонал, кровати и подушки превосходны, завтрак отличнй. Место расположение в центре города, недалеко от метро. Спасибо отелю!
GGayatri GallowayWe were given the smaller room amongst the newly refurbished selection ie no separate lounge area and only one sink in the bathroom instead of a his and hers.
It’s a wonderful room nonetheless, full fledged minibar and fancy finishes but two things really annoyed me:
1. The shower is splendid but even though you close the door, the water spills out onto the whole bathroom floor nonetheless and this is a crucial design mistake
2. The LCD buttons are way too complicated, there’s no logic in how to turn what lights on and off, how to open the curtains in the morning and turn the heat down. Sometimes we don’t have to reinvent the wheel.
But overall the hotel is a historical luxury on prime location.
Ddr.Abdulrahmanللأسف التعامل عليه مافي احترام لنزيل ولا تقدير ويرفعون اصواتهم على الناس في الاستقبال وجدت اخ محترم واحد فقط من جنسية اخرى وفي وحده غير محترمة مره اسمها ايره