ゲゲストHello to the esteemed management of Novotel Moscow, I am guest Saja Al-Mutawa. I would like to inform you of my extreme dissatisfaction with the receptionist Varvara's treatment of me upon check-in. My reservation was from 6/18/2025 to 6/22/2025, two rooms for four people, reservation number (). The full amount of the stay was paid via Trip.com. My flight was delayed, so my check-in was delayed that day. This was a delay from the airline, and I bear no responsibility for it. I arrived on 6/19/2025. I contacted the reception before that, and informed them that I would be delayed about four times, and the employee told me that it was fine as long as the reservation was paid. I also contacted the Trip.com app, but upon arrival at the hotel, I was told that the reservation had been canceled!! How I contacted you several times and each time I was told that my flight was delayed and my reservation was paid for. After many attempts that lasted for hours and I explained my situation that I was with an elderly person with cancer who was receiving chemotherapy and was very tired, our passports were taken and we were given rooms. I am very upset with this unprofessional treatment and will not give the hotel a good rating despite my great satisfaction with the place and rooms.
IIri_AsiaOne of the best hotel near Arbat street. The location is really convenient with an underground station just across from the street. The staff is friendly and helpful, always greeting people with a smile. The room is spacious and clean with all the amenities you need. We didn't have breakfasts in the hotel, as there are many nice coffee shops and restaurants around. Overall, it was a wonderful stay!
ゲゲストСпасибо всем причастным к работе отеля!!! Все было замечательно и восхитительно!.. На день нашего пребывания в отеле была годовщина свадьбы, спасибо вам за презент в виде прекрасного итальянского шампанского и клубники в шоколаде... тронуты и восхищены вашим отношением и участием!.. Всем советую и рекомендую!!!
ゲゲストОткль расположен в промзоне,вокруг грязь,нищета,сифилис и змеи.Из плюсов это пешая доступность Шереметьево,чистота в отеле и гостеприимный шесепшн.Из минусов очень маленькие неудобные номера,шум самолетов 24/7 и отсутствие инфраструктуры вокруг на километры.