We had a pleasant stay, and the service from the team really stood out.
The front desk staff gave us a complimentary room upgrade at check-in. Later, when the room felt a bit warm, they brought a standing fan to our room since the central cooling system couldn't be adjusted. It was a thoughtful gesture which we really appreciated.
The breakfast offered a decent selection to start the day, and the hot spring (opens after 2pm) had enough pools to keep our kid entertained. Location wise, Changbaishan station is a mere 5mins ride away.
Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights
Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them.
From Late-Night Arrival to Instant Support
Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear.
The Heart of Hospitality: Personal Intervention
What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions:
1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding.
2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected.
3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation.
4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip.
A Testament to Exceptional Service
Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience.
The Verdict
The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care.
Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify.
Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.
What a trip! The rooms are MASSIVE. It's essentially a full apartment. Very spacious and comfortable. The beds are extra extra large so perfect for families.
For Western travellers, you may find the bed a bit hard. We were perfectly happy with it though.
I personally will recommend Holiday Inn at the resort for those with kids. It's right next to the beginner tracks and that hotel hosts all the children activities and kids club. Though I don't know what the room is like. More from a location perspective.
Wanda Jin Suites has 2 buildings. Best to get the 1st building as much closer to the beginner tracks and the service centre to rent ski gears. We were in the 2nd building.
I will say from a location perspective, it was inconvenient for us as once you have snow boots on, it's a trek to carry your ski gears back and forth. There are lockers to put your ski gears in so we'll utilise that more next time. You do need WeChat though and if you don't have a local number, it gets difficult. If you're from Australia, just lose the 0 and add 18 at the front of your mobile number and that will get you through. But best to just get a local SIM to save you the hassle.
But from a food perspective, they're right outside the building and short walk to the hot springs and the water park which is all included in the hotel fees. Including ski pass and going to the snow playground. At the snow playground, there's snowmobiles for kids to ride on amongst a lot of other activities. But that's extra money. Again, need WeChat.
The hotel concierge when you check in will add you into their WeChat and you can ask them questions and they'll help you. Very convenient.
It's an amazing place to come with kids. Water park is insane there and my son had a blast. The hot spring was also an amazing experience. Though very cold to get in and out of the hot springs at -20C.
There are other activities outside the resort which hotel concierge will help you arrange. They can also shuttle you to the nearby village for more authentic food if you don't want to eat inside the resort.
Beaware that the pharmacy at the resort does not have any ibuprofen or paracetemol.
Strongly advise you get WeChat. You can book pretty much all the activities through their WeChat mini app. Including ski coaches. There are rogue ski coaches coming up to you to get business so beware. We almost got on a shuttle with a rogue coach that were gonna take us elsewhere and weren't even letting adults come (it was for the kids) and a hotel staff came up and essentially stopped them and forced them to give back the deposit. Book your coaches early. They book out quick. Particularly snowboarding.
We also booked an igloo making class for our son and he had an amazing time. Though it's all in Mandarin of course. They have half day and full day camps for kids so parents can drop off and chill for the day.
The staff here can barely speak English so bring your AI translator with you. We had less of a problem since I can speak Chinese but my husband often got stuck and needed me or even my son to help navigate around.
Make sure you go back to the counter after returning your ski gear at the end of your stay to get your deposit back.
We had an amazing time and would consider coming back.
Sshaney yeo jun xinFlora Hotel offers excellent amenities and is very well equipped. Everything was fully prepared and thoughtfully provided. The hotel offers disposable towels, paper cups for brushing teeth, a hair dryer, a mahjong table, and many other facilities — truly, whatever you need is available, which made our stay very convenient and comfortable.
The property itself is very spacious, with a super large house layout that feels open and relaxing. The rooms and common areas were clean and well maintained, making it a great place to stay, especially for groups or families.
The location is relatively near the city; however, food options nearby are limited. There is only a small restaurant beside the property, and apart from that, there aren’t many dining choices within walking distance. To reach the main food street, it is necessary to take a short car ride of about 5 minutes.
Overall, Flora Hotel is a clean, spacious, and well-equipped place with excellent amenities. It’s a great option if you’re looking for comfort and space, especially if you don’t mind taking a short ride out for more food options 😊
MMingJaeNiI forgot to take pictures of the room but I love how huge it is, perfect for groups and families to stay. The host is also very responsive and helpful. He picked up and dropped me off from and to the Railway station, just tell him what you need and he does his best to comply to the requests. The foods are also very local and tasty.
The hotel is just few minutes of walk from Wanda Ski Resort. You can also take a taxi from the hotel to Wanda for more or less than 10rmb. The hotel is just near from several restaurants and stores. I even rented my ski suit from the store just near the hotel for only 80rmb/day with a deposit (refundable) of 300rmb which is way cheaper than renting ski suits from Wanda.
The hotel is in Guosongcun and the place is perfect for those who want peace and quiet, away from too much crowd. Overall, my stay was absolutely pleasant and if I come back to Changbaishanxi again, I will definitely book the same hotel 👍👍👍❤️
SShayvadiusI had an excellent stay at this hotel as a solo traveler. The staff were welcoming, professional, and always available to assist with any questions or requests. The room was clean, comfortable, and well-maintained, providing a safe and relaxing environment after a day of exploring. The hotel’s location was convenient, with easy access to public transportation, restaurants, and local attractions. I especially appreciated the quiet atmosphere and the attention to guest security, which made me feel comfortable throughout my stay. Overall, I would highly recommend this hotel to anyone traveling alone and looking for a pleasant, hassle-free experience.