The hotel staff were very friendly, helpful and responsive to foreign guests. Staff at service centre were very understand to us recover lost items. Food options were plenty, though mostly Northeastern/Korean cuisines but it also includes Italian style pizza, western pastries, coffee. We can even do take-away deliveries if the weather gets too cold. Besides skiing and snowboarding, the resort has sledging (rental). Key amenities for families are the water park (not skiing) and hot spring (day of skiing).
Suggestion of improvement points:
1) Provide arrangement of ski equipment rentals (deposit) at hotel reception to avoid rush at town center service centre.. There is an unexpected high amount for deposit for rental equipment and ski clothes. If the hotel can handle this at checkin, guest won't waste time on the ski day.
2) Provide luggage carry service from hotel bus drop off point to concierge. Drop-off point was far, luggage was heavy and road was icy. For families with young children it was not easy to manage.
__Traveltastic_The room is spacious and exceptionally clean. We loved the Kang-style bed, which felt very authentic and added a charming touch of Northeast China’s culture. The breakfast was fantastic with a good variety of options. The staff were also very nice and attentive, making the stay even more pleasant.
The only downside was the pick-up and drop-off service, which is only available for the airport. This wasn’t clearly mentioned in the package details, leading to some confusion. Overall, it was a great stay with unique cultural elements, excellent amenities, and wonderful hospitality