また戻ってきたいと思える非常に素晴らしいホステルです。私自身中国語が全くできませんが、フロントの男性二人の方がとても優しく、翻訳機を使って丁寧に対応してくれました。元々は長白山に行く予定でしたが、チケットが売切だったため断念。しかしスタッフの方が色々な代替案を提案してくれて延吉での旅を素晴らしいものにしてくれました。また、ホステルの設備、環境も素晴らしく、特に不満に思った点はありません。ロケーションも最高で、徒歩数十分で延吉のほとんどの観光地を歩いて見て回ることが出来ます。もし延吉に滞在する予定があれば、このホステルを強くお勧めします!
EXCEPTIONAL!! I could not recommend this hostel enough. Great location, friendly and very kind staff and a well-cleaned room. Despite the language barrier, the front desk staff helped me in every possible way they could to make sure I have an amazing trip in Yanji. I would love to come back and stay there again.
Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights
Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them.
From Late-Night Arrival to Instant Support
Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear.
The Heart of Hospitality: Personal Intervention
What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions:
1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding.
2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected.
3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation.
4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip.
A Testament to Exceptional Service
Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience.
The Verdict
The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care.
Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify.
Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.
Sshaney yeo jun xinFlora Hotel offers excellent amenities and is very well equipped. Everything was fully prepared and thoughtfully provided. The hotel offers disposable towels, paper cups for brushing teeth, a hair dryer, a mahjong table, and many other facilities — truly, whatever you need is available, which made our stay very convenient and comfortable.
The property itself is very spacious, with a super large house layout that feels open and relaxing. The rooms and common areas were clean and well maintained, making it a great place to stay, especially for groups or families.
The location is relatively near the city; however, food options nearby are limited. There is only a small restaurant beside the property, and apart from that, there aren’t many dining choices within walking distance. To reach the main food street, it is necessary to take a short car ride of about 5 minutes.
Overall, Flora Hotel is a clean, spacious, and well-equipped place with excellent amenities. It’s a great option if you’re looking for comfort and space, especially if you don’t mind taking a short ride out for more food options 😊
MMingJaeNiI forgot to take pictures of the room but I love how huge it is, perfect for groups and families to stay. The host is also very responsive and helpful. He picked up and dropped me off from and to the Railway station, just tell him what you need and he does his best to comply to the requests. The foods are also very local and tasty.
The hotel is just few minutes of walk from Wanda Ski Resort. You can also take a taxi from the hotel to Wanda for more or less than 10rmb. The hotel is just near from several restaurants and stores. I even rented my ski suit from the store just near the hotel for only 80rmb/day with a deposit (refundable) of 300rmb which is way cheaper than renting ski suits from Wanda.
The hotel is in Guosongcun and the place is perfect for those who want peace and quiet, away from too much crowd. Overall, my stay was absolutely pleasant and if I come back to Changbaishanxi again, I will definitely book the same hotel 👍👍👍❤️
SSNgLVery beautiful environment and great food. But the room curtains are dusty. Also, they were not helpful with my parents' luggage and did not offer porter service to our room.